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Research article

First published 2012-12

Dealing with customer misbehaviour

Per Echeverri, Nicklas Salomonson, Annika Åberg

Marketing Theory

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Research article

First published 2014-2

Helping Employees Deal With Dysfunctional Customers

Taeshik Gong, Youjae Yi, Jin Nam Choi

Journal of Service Research

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Research article

First published 2016-2

Is the Daily Deal Social Shopping?: An Empirical Analysis of Customer Panel Data ☆

Minjae Song, Eunho Park, Byungjoon Yoo [...]

Journal of Interactive Marketing

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Research article

First published 2025-6

Playing with Space to Deal with the Contradictions of Customer Sovereignty: An Ethnography of Service Workers’ Spatial Tactics in Train Stations

Albane Grandazzi, Oriane Sitte de Longueval, Jean-Baptiste Suquet

Work,Employment and Society

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Research article

First published 2010-3

Does Exclusivity Always Pay Off? Exclusive Price Promotions and Consumer Response

Michael J. Barone, Tirthankar Roy

Journal of Marketing

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Other

First published 1997-2

Commitment and Turnover in Resort Jobs

Joseph M. LaLopa

Journal of Hospitality & Tourism Research

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Research article

First published 2017-11

From customer service to customer-driven services: Practitioner perspectives on a strategy for dealing with local authority austerity budgets

Phil Higson

Local Economy: The Journal of the Local Economy Policy Unit

Free access

Research article

First published 2010-11

Next customer,please: The risk in conventional arms sales along with nuclear energy deals

Charles D. Ferguson

Bulletin of the Atomic Scientists

Open access

Research article

First published 2023-11

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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Research article

First published 2016

Deal of the Day

Edward Boon, Nir Ofek

International Journal of Market Research

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