Self-reported data were analyzed from 300 non-supervisory resort employees to
evaluate whether dealing with customers and a bona fide career interest would
significantly increase the predictability of organizational commitment and turnover
beyond that of resort job satisfaction. Voluntary turnover was tracked fora period of one
year. Dealing with customers was significant in its positive correlation to organizational
commitment. Resort job satisfaction and a bona fide career interest interacted when
regressed on turnover such that those employees who were low on both variables were
almost twice as likely to leave their jobs than those who were high on either one or both
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