Search results: Sage Journals

Restricted accessResearch articleFirst published October, 2009

The Mystery Customer: Continuing Absences in the Sociology of Service Work

Marek Korczynski

Sociology

Restricted accessResearch articleFirst published December, 2013

Marek Korczynski

Work,Employment and Society

Open accessResearch articleFirst published November, 2021

Laetitia Mimoun, Adèle Gruen

Journal of Service Research

Restricted accessResearch articleFirst published November, 2014

Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published 2025

Nhung Trinh, Mai Nguyen, Viet Quoc Cao [...]

Australasian Marketing Journal

Restricted accessResearch articleFirst published 2025

Imran Shafique, Hamid Hassan, Subir Verma [...]

FIIB Business Review

Restricted accessResearch articleFirst published February, 2019

Ieva Martinaityte, Claudia Sacramento, Samuel Aryee

Journal of Management

Open accessResearch articleFirst published November, 2020

Ingo Weller, Julian Süß, Heiner Evanschitzky [...]

Journal of Management

Restricted accessResearch articleFirst published May, 2021

Marissa Orlowski, Diego Bufquin, Michael E. Nalley

Cornell Hospitality Quarterly

Open accessResearch articleFirst published 2026

Mai Nguyen, Yanzhe Yuan, Isaac Cheah [...]

Australasian Marketing Journal