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Research article

First published 2010-11

How Complementarity and Substitution Alter the Customer Satisfaction–Repurchase Link

Glenn B. Voss, Andrea Godfrey, Kathleen Seiders

Journal of Marketing

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Research article

First published 2013-07

Sequence Matters: Shelf‐Space Allocation under Dynamic Customer‐Driven Substitution

Wendell G. Gilland, H. Sebastian Heese

Production and Operations Management

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Research article

First published 2020-12

Customers’ response to the offer of substitute brands of medicines for the prescribed ones – An exploratory study of consumer behavior in North India

Yogesh Kumar, Utkal Khandelwal, Ankit Saxena

Journal of Generic Medicines: The Business Journal for the Generic Medicines Sector

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Research article

First published 2022-06-01

Managing supply risk for high-tech products under stockout-based substitution 1

Ya-na Wang, Guo-hua Zhou

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2004-8

Leadership by Customers? New Roles of Service Companies' Customers

Peter Maas, Albert Graf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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Research article

First published 2021-2

Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?

Li Xiao, V. Kumar

Journal of Service Research

Free access

Research article

First published 2024-1

Panic Buying,Product Substitution and Channel-Shifting Behaviour During Pandemic

Ashutosh Sarkar, Debadyuti Das, Arindam Debroy

IIM Kozhikode Society & Management Review

Open access

Research article

First published 2023-10

Customer Concentration and Information Transparency: Evidence From China

Lili Ren, Chunling Li, Ruijun Zhang [...]

Sage Open

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Research article

First published 2014-01

The Impact of Dynamic Pricing on Residential and Small Commercial and Industrial Usage: New Experimental Evidence from Connecticut

Ahmad Faruqui, Sanem Sergici, Lamine Akaba

The Energy Journal

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Research article

First published 2024-4

Ice cream with sucralose,stevioside,and erythritol as sugar substitutes: Sensory profile and customer preference

Men Long, Yanling Wei, Shoukui Tao [...]

Food Science and Technology International

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