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Open access

Research article

First published 2022-12

Customer experiences in crisis situations: An agency-structure perspective

Bård Tronvoll, Bo Edvardsson

Marketing Theory

Retricted access

Research article

First published 2010-09

The Impact of Organizational Structure on Mass Customization Capability: A Contingency View

Xiaowen Huang, Mehmet Murat Kristal, Roger G. Schroeder

Production and Operations Management

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Research article

First published 2024-12

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

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Research article

First published 2023-06

Predicting transaction outcomes under customized pricing with discretion: A structural estimation approach

Bharadwaj Kadiyala, Robert Phillips, A. Serdar Şimşek [...]

Production and Operations Management

Retricted access

Research article

First published 2022-9

The Analysis of Corporate Social Responsibility,Identification and Customer Orientation by Structural Equation Modelling and Artificial Intelligence

Seniz Ozhan, Erkan Ozhan, Gamze Yakar Pritchard

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2010-11

The Effect of Stem Structure on Stress Distribution of a Custom-Made Hip Prosthesis

X Li, D Li, Q Lian [...]

Proceedings of the Institution of Mechanical Engineers,Part H: Journal of Engineering in Medicine

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Research article

First published 2008-05

From Mass Production to Mass Customization: Hindrance Factors,Structural Inertia,and Transition Hazard

M. Johnny Rungtusanatham, Fabrizio Salvador

Production and Operations Management

Open access

Research article

First published 2025-5

Fifteen Years of Research on Customer Loyalty Formation: A Meta-Analytic Structural Equation Model

Kevin Kam Fung So, Yang Yang, Xiang (Robert) Li

Cornell Hospitality Quarterly

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Research article

First published 2021-2

Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model

Abdul Gaffar Khan, Reshma Pervin Lima, Md Shahed Mahmud

Global Business Review

Open access

Research article

First published 2023-3

Digitally Customized and Interactive Laddering: A New Way for Examining Tourists’ Value Structures

Esko Sorakunnas, Henna Konu

Journal of Travel Research

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