You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (1030)

Journals (0)

1-10 of 1030 results for customer service performance

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Toss a Peach and Get Back a Plum: Impact of Customized Services on Firm Performance

Open access

Research article

First published 2023-7

Toss a Peach and Get Back a Plum: Impact of Customized Services on Firm Performance

Yuanbin Xu, Yuchen Wang, Fucai Lu [...]

Sage Open

Select article: Customer sexual harassment and frontline employees’ service performance in China

Retricted access

Research article

First published 2014-3

Customer sexual harassment and frontline employees’ service performance in China

Xiao-Yu Liu, Ho Kwong Kwan, Randy K Chiu

Human Relations

Select article: Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Open access

Research article

First published 2026-1

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Select article: Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships

Retricted access

Research article

First published 2010-3

Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships

Christina Sichtmann, Maren von Selasinsky

Journal of International Marketing

Select article: Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Retricted access

Research article

First published 2011-3

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Christina Sichtmann, Maren von Selasinsky, Adamantios Diamantopoulos

Journal of International Marketing

Select article: Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Retricted access

Research article

First published 2009-08

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Benjamin Schneider, William H. Macey, Wayne C. Lee [...]

Journal of Service Research

Select article: Information Technology Managerial Capabilities and Customer Service Performance Among Insurance Firms in Nigeria

Open access

Research article

First published 2014-10

Information Technology Managerial Capabilities and Customer Service Performance Among Insurance Firms in Nigeria

Sunday Adekunle Aduloju

Sage Open

Select article: Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Retricted access

Research article

First published 2020-5

Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Fine F. Leung, Sara Kim, Caleb H. Tse

Journal of Marketing

Select article: Customer Incivility and Service Recovery Performance: Job Crafting as a Buffer

Retricted access

Research article

First published 2023-4

Customer Incivility and Service Recovery Performance: Job Crafting as a Buffer

Adil Zahoor, Mushtaq Ahmad Siddiqi

Vision: The Journal of Business Perspective

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Retricted access

Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

1
2
3
•••
103
10 / page

Article type

Publication date

Subjects

Access