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Articles (525)

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1-10 of 525 results for customer service competition

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Select article: Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers

Retricted access

Research article

First published 2016-11

Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers

Xin Li, Pengfei Guo, Zhaotong Lian

Production and Operations Management

Select article: Service and Price Competition When Customers Are Naive

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Research article

First published 2012-07

Service and Price Competition When Customers Are Naive

Li Li, Li Jiang, Liming Liu

Production and Operations Management

Select article: Supply Chain Coordination in a Market with Customer Service Competition

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Research article

First published 2004-03

Supply Chain Coordination in a Market with Customer Service Competition

Tamer Boyaci, Guillermo Gallego

Production and Operations Management

Select article: Service Innovation,Marketing Innovation and Customer Satisfaction: Moderating Role of Competitive Intensity

Open access

Research article

First published 2022-4

Service Innovation,Marketing Innovation and Customer Satisfaction: Moderating Role of Competitive Intensity

Chijioke Nwachukwu, Hieu Minh Vu

Sage Open

Select article: Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Open access

Research article

First published 2025-12

Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Naveen Kumar R., Janani M.

Journal of Contemporary Business Research

Select article: Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

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Research article

First published 2018-6

Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

Suhail Ahmad Bhat, Mushtaq Ahmad Darzi

Vision: The Journal of Business Perspective

Select article: Customer Switching Patterns in Competitive and Noncompetitive Service Industries

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Other

First published 2004-02

Customer Switching Patterns in Competitive and Noncompetitive Service Industries

Inger Roos, Bo Edvardsson, Anders Gustafsson

Journal of Service Research

Select article: The Asymmetric Impact of Customer Information Portability on Service Competition: Evidence from the Global Wireless Industry

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Research article

First published 2018-05

The Asymmetric Impact of Customer Information Portability on Service Competition: Evidence from the Global Wireless Industry

Xiahua Wei, Kevin Xiaoguo Zhu

Production and Operations Management

Select article: Customer Loyalty and Fitness Centers Competitiveness: The Role of Service Convenience and Multidimensional Perceived Value

Open access

Research article

First published 2025-7

Customer Loyalty and Fitness Centers Competitiveness: The Role of Service Convenience and Multidimensional Perceived Value

İlknur Özdemir, Ali Sevilmiş, Jerónimo García-Fernández [...]

Sage Open

Select article: The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

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Research article

First published 2018-8

The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

Sabine Moser, Jan H. Schumann, Florian von Wangenheim [...]

Journal of Service Research

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