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Retricted access

Research article

First published 2023-11

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

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Research article

First published 2020-3

Customer Resistance to Tourism Innovations: Entrepreneurs’ Understanding and Management Strategies

Isabel Rodríguez Sánchez, Allan M. Williams, Hugo García Andreu

Journal of Travel Research

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Research article

First published 2022-3

The Perils of Laundering Control through Customers: A Study of Control and Resistance in the Ride-hail Industry

Michael David Maffie

ILR Review

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Research article

First published 2013-3

Religion as Custom and Political Resistance: An Unorthodox Interpretation of EP Thompson’s The Making of the English Working Class

Jean-Pierre Reed

Critical Sociology

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Research article

First published 2013-7

To act out,to withdraw,or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

Rebecca L Greenbaum, Mary Bardes Mawritz, David M Mayer [...]

Human Relations

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Research article

First published 2019-12

Workplace Theory: An anthropological approach to emotional labour,subjectivity and control/resistance processes

Jaime Guiamet

Anthropological Theory

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Research article

First published 2012-12

Special Treatment as a Recruitment Tool: Issues of Consumer Resistance

Raphaëlle Butori, Virginie Pez

Recherche et Applications en Marketing (English Edition)

Open access

Case report

First published 2017-04

Therapy for Chronic Recurrent Osteomyelitis with Multi-Resistant Pseudomonas aeruginosa Using Local Antibiotic Release by a Polymethylmethacrylate Custom-Made Tibia Nail

Debora Senn, Sebastian Gehmert, Peter E. Ochsner [...]

Surgical Infections Case Reports

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Research article

First published 2020-3

‘We’re not like that’: Crusader and Maverick Occupational Identity Resistance

Rachel Lara Cohen

Sociological Research Online

Open access

Research article

First published 2023-8

The Power Implications of the Shift to Customer Reviews: A field perspective on jobbing platforms operating in France

Anne-Sophie Barbe, Jean-Pascal Gond, Caroline Hussler

Organization Studies

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