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Research article

First published 2025-2

Assessing a Model of Customer Rage: Does Customer Entitlement Moderate Relationships Between Rage Emotions,Expressions and Behaviors?

S. Mostafa Rasoolimanesh, Martin Gannon, Babak Taheri [...]

Journal of Travel Research

Open access

Research article

First published 2021-4

The Moderating Effect of Involvement in the Relationship Between Customer Behavioral Intentions and Its Antecedents

Ersin Eskiler, Remzi Altunışık

Sage Open

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Research article

First published 2012-12

Monitoring Customer Relationship in E-Commerce: Which Drivers and Which Effects on Buying Behavior

Gilles N'Goala, Anne-Sophie Cases

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2001-6

Relationships among Perceived Justice,Customers' Satisfaction,and Behavioral Intentions: The Moderating Role of Gender

Vicente Martínez-Tur, José Ramos, José M. Peiró [...]

Psychological Reports

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Review article

First published 2012-5

My Customers Are in My Blind Spot

Karolina Wägar, Inger Roos, Annika Ravald [...]

Journal of Service Research

Open access

Research article

First published 2022-1

The Moderating Role of Perceived Interactivity in the Relationship Between Online Customer Experience and Behavioral Intentions to Use Parenting Apps for Taiwanese Preschool Parents

Kuen-Cheng Lee, I-Hsiung Chang, Tsung-Jen Wu [...]

Sage Open

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Research article

First published 2023-8

Understanding the Relationship Between Customer Satisfaction,Customer Engagement and Repeat Purchase Behaviour

Devika Rani Sharma, Balgopal Singh

Vision: The Journal of Business Perspective

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Research article

First published 2020-5

Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Fine F. Leung, Sara Kim, Caleb H. Tse

Journal of Marketing

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Research article

First published 2017-8

Tell Us Again,How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior

Andrea Godfrey Flynn, Linda Court Salisbury, Kathleen Seiders

Journal of Service Research

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Research article

First published 2019-10

The dichotomy of customer relationship management and variety-seeking behaviour in the hotel sector

Maduka Udunuwara, Dale Sanders, Hugh Wilkins

Journal of Vacation Marketing

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