You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (304)

Journals (0)

1-10 of 304 results for customer conflict

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Managing Conflict Between Departments to Serve Customers

Retricted access

Research article

First published 1992-10

Managing Conflict Between Departments to Serve Customers

Dean Tjosvold, Valerie Dann, Choy Wong

Human Relations

Select article: The Impact of Frontline Employees’ Work–Family Conflict on Customer Satisfaction

Retricted access

Research article

First published 2014-11

The Impact of Frontline Employees’ Work–Family Conflict on Customer Satisfaction

Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan

Cornell Hospitality Quarterly

Select article: Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict,Felt Stress,Job Performance and Turnover Intentions

Retricted access

Research article

First published 2017-8

Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict,Felt Stress,Job Performance and Turnover Intentions

Jay P. Mulki, John W. Wilkinson

Australasian Marketing Journal

Select article: Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

Retricted access

Research article

First published 2025

Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

Lin Guo, Aaron D. Arndt, Chuanyi Tang

Journal of Service Research

Select article: Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

Retricted access

Research article

First published 2005-4

Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

Richard G. Netemeyer, James G. Maxham, Chris Pullig

Journal of Marketing

Select article: From Civil Relations to Racial Conflict: Merchant-Customer Interactions in Urban America

Retricted access

Research article

First published 2002-2

From Civil Relations to Racial Conflict: Merchant-Customer Interactions in Urban America

Jennifer Lee

American Sociological Review

Select article: Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance?

Retricted access

Research article

First published 2011-4

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance?

Ugur Yavas, Osman M Karatepe, Emin Babakus

Tourism and Hospitality Research

Select article: Frame conflict and social inequality in the workplace: professional and local discourse struggles in employee/customer interactions

Retricted access

Other

First published 2007-05

Frame conflict and social inequality in the workplace: professional and local discourse struggles in employee/customer interactions

Gabriela Prego-Vazquez

Discourse & Society

Select article: Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

Open access

Research article

First published 2021-4

Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

Suha Fouad Salem

Sage Open

Select article: Significance of Societal Customs in the South Sudan Civil War Resolution

Retricted access

Research article

First published 2020-4

Significance of Societal Customs in the South Sudan Civil War Resolution

Winnifred Bedigen

Journal of Peacebuilding & Development

1
2
3
•••
31
10 / page

Article type

Publication date

Subjects

Access