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Articles (1287)

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1-10 of 1287 results for custom information services

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Select article: Information Freshness in Service Queues With Strategic Customers

Retricted access

Research article

First published 2025-2

Information Freshness in Service Queues With Strategic Customers

Jin Xu, Lingjie Duan, Biying Shou [...]

Production and Operations Management

Select article: Evaluating Customer Information Breaches as Service Failures: An Event Study Approach

Retricted access

Research article

First published 2011-2

Evaluating Customer Information Breaches as Service Failures: An Event Study Approach

Arvind Malhotra, Claudia Kubowicz Malhotra

Journal of Service Research

Select article: Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures

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Research article

First published 2004-02

Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures

Alex M. Susskind

Journal of Hospitality & Tourism Research

Select article: Organizational Newc(ust)omers: Applying Organizational Newcomer Assimilation Concepts to Customer Information Seeking and Service Outcomes

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Other

First published 2009-11

Organizational Newc(ust)omers: Applying Organizational Newcomer Assimilation Concepts to Customer Information Seeking and Service Outcomes

Kathryn L. Fonner, C. Erik Timmerman

Management Communication Quarterly

Select article: Information Technology Managerial Capabilities and Customer Service Performance Among Insurance Firms in Nigeria

Open access

Research article

First published 2014-10

Information Technology Managerial Capabilities and Customer Service Performance Among Insurance Firms in Nigeria

Sunday Adekunle Aduloju

Sage Open

Select article: The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Open access

Research article

First published 2024-5

The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Maha Waleed Elfadel, Roslina Bt. Othman, Nik Hziman B. Nik Mat [...]

Information Services and Use

Select article: Customer service and marketing at the Defense Technical Information Center

Free access

Research article

First published 1990-11

Customer service and marketing at the Defense Technical Information Center

R. Paul Ryan, Barbara Coalgate

Information Services and Use

Select article: Customer Service and Information Technology *

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Research article

First published 1992-12

Customer Service and Information Technology *

Christine T. Domegan, Bill Donaldson

Journal of Information Technology

Select article: Model for performance evaluation in customs service management with dual hesitant fuzzy information

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Research article

First published 2016-4

Model for performance evaluation in customs service management with dual hesitant fuzzy information

Shu-Wen Wang, Xiang-Qian Ding, Zhi-Zai Ding

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: Learning and Acting on Customer Information: A Simulation-Based Demonstration on Service Allocations with Offshore Centers

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Research article

First published 2011-2

Learning and Acting on Customer Information: A Simulation-Based Demonstration on Service Allocations with Offshore Centers

Baohong Sun, Li Shibo

Journal of Marketing Research

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