Model for performance evaluation in customs service management with dual hesitant fuzzy information

Abstract

With the rapid development of Customs information construction, the employment and management of resources has become the important factor for the sound development of Customs practice. The application of large amount of new facilities and new technologies imposes higher requirements on the management and service level of China Customs. A framework planning and design of the Customs service management which is combined with the actual needs of the Customs service management will help to promote standardization of Customs technology management and working procedure. High quality service will provide a safe and reliable technology operation environment for various business reforms. In this paper, we investigate the multiple attribute decision making problems with the dual hesitant fuzzy information. Then, based on the induced OWG (IOWG) operator, this paper shall present the induced dual hesitant fuzzy Hamacher ordered weighted geometric (IDHFHOWG) operator. We have applied the IDHFHOWG operators to multiple attribute decision making for performance evaluation in customs service management with dual hesitant fuzzy information. Finally an illustrative example for performance evaluation in customs service management has been given to show the developed method.