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Articles (208)

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1-10 of 208 results for consumer complaints

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Select article: Exploring the Role of Complaint Handling among Complaining Consumers

Retricted access

Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Select article: How We Complain: The Effect of Personality on Consumer Complaint Channels

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Research article

First published 2018-1

How We Complain: The Effect of Personality on Consumer Complaint Channels

Riley Berry, Sarah Tanford, Rhonda Montgomery [...]

Journal of Hospitality & Tourism Research

Select article: Consumers’ Legal Claims: Motives,Expectations and the Complaint Journey of Indian Consumers

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Research article

First published 2023

Consumers’ Legal Claims: Motives,Expectations and the Complaint Journey of Indian Consumers

Swapan Deep Arora, Anirban Chakraborty, Vijay Pal Singh

Global Business Review

Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Free access

Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: Threat,Coping,and Cost: Protection Motivation in the Context of Consumer Complaining

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Research article

First published 2018-8

Threat,Coping,and Cost: Protection Motivation in the Context of Consumer Complaining

San Bolkan

Communication Research

Select article: When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

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Research article

First published 1996-09

When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

Jagdip Singh, Robert E. Wilkes

Journal of the Academy of Marketing Science

Select article: The Vicious Circle of Consumer Complaints

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Research article

First published 1984-6

The Vicious Circle of Consumer Complaints

Claes Fornell, Robert A. Westbrook

Journal of Marketing

Select article: Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

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Research article

First published 2002-05

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Select article: Testing the Significance of Consumer Complaints

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Research article

First published 1965-8

Testing the Significance of Consumer Complaints

Rudolf Kurth

Journal of Marketing Research

Select article: Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

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Research article

First published 1998-07

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

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