Search results: Sage Journals

Restricted accessResearch articleFirst published December, 2016

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published January, 2018

How We Complain: The Effect of Personality on Consumer Complaint Channels

Riley Berry, Sarah Tanford, Rhonda Montgomery [...]

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published 2023

Consumers’ Legal Claims: Motives,Expectations and the Complaint Journey of Indian Consumers

Swapan Deep Arora, Anirban Chakraborty, Vijay Pal Singh

Global Business Review

Free accessResearch articleFirst published June, 2024

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Restricted accessResearch articleFirst published August, 2018

Threat,Coping,and Cost: Protection Motivation in the Context of Consumer Complaining

San Bolkan

Communication Research

Restricted accessResearch articleFirst published September, 1996

When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

Jagdip Singh, Robert E. Wilkes

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published June, 1984

The Vicious Circle of Consumer Complaints

Claes Fornell, Robert A. Westbrook

Journal of Marketing

Restricted accessResearch articleFirst published May, 2002

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published August, 1965

Testing the Significance of Consumer Complaints

Rudolf Kurth

Journal of Marketing Research

Restricted accessResearch articleFirst published July, 1998

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published December, 2016

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

Restricted accessResearch articleFirst published January, 2018

How We Complain: The Effect of Personality on Consumer Complaint Channels

Riley Berry, Sarah Tanford, Rhonda Montgomery [...]

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published 2023

Consumers’ Legal Claims: Motives,Expectations and the Complaint Journey of Indian Consumers

Swapan Deep Arora, Anirban Chakraborty, Vijay Pal Singh

Global Business Review

Free accessResearch articleFirst published June, 2024

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Restricted accessResearch articleFirst published August, 2018

Threat,Coping,and Cost: Protection Motivation in the Context of Consumer Complaining

San Bolkan

Communication Research

Restricted accessResearch articleFirst published September, 1996

When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

Jagdip Singh, Robert E. Wilkes

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published June, 1984

The Vicious Circle of Consumer Complaints

Claes Fornell, Robert A. Westbrook

Journal of Marketing

Restricted accessResearch articleFirst published May, 2002

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published August, 1965

Testing the Significance of Consumer Complaints

Rudolf Kurth

Journal of Marketing Research

Restricted accessResearch articleFirst published July, 1998

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science