Sage Journals: Discover world-class research

Retricted access

Research article

First published 2022-10

Creating a Digital Trauma Informed Space: Chat and Text Advocacy for Survivors of Violence

Leila Wood, Dixie Hairston, Rachel Voth Schrag [...]

Journal of Interpersonal Violence

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Research article

First published 2024-03

Five Years of Youth Engagement with Kids Help Phone Canada (Part 1): Phone,Chat,Text,and Peer-to-Peer Service Usage Nationally,Provincially,and Over Time

Sarah Mughal, Sarah V. McIlwaine, Sai Swaroop [...]

Telemedicine and e-Health

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Research article

First published 2024-03

Five Years of Youth Engagement with Kids Help Phone Canada (Part 2): Issues Discussed Over Phone,Chat,Text,and Peer-to-Peer Services by Age Range

Sarah Mughal, Sarah V. McIlwaine, Sai Swaroop [...]

Telemedicine and e-Health

Retricted access

Research article

First published 2022-9

“It’s Hard to Show Empathy in a Text”: Developing a Web-based Sexual Assault Hotline in a College Setting

Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell [...]

Journal of Interpersonal Violence

Open access

Research article

First published 2022-11

“Do I understand you right then?”: (re)formulations of users’ initial problem descriptions in social services’ online chat

Nataliya Thell

Qualitative Social Work

Retricted access

Research article

First published 2022-5

Facebook Chat Application to Prompt and Assist Smoking Cessation Among Spanish-Speaking Young Adults in South Texas

Patricia Chalela, Alfred L. McAlister, David Akopian [...]

Health Promotion Practice

Open access

Research article

First published 2022-10

“They Aren’t Going to Do Jack Shit”: Text-Based Crisis Service Users’ Perceptions of Seeking Child Maltreatment-Related Support From Formal Systems

Laura M. Schwab-Reese, Scottye J. Cash, Natalie J. Lambert [...]

Journal of Interpersonal Violence

Open access

Research article

First published 2026

How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Dhruv Grewal, Stephan Ludwig, Dennis Herhausen [...]

Production and Operations Management

Retricted access

Research article

First published 2018-9

Prevalence of the Use of Mobile Instant Messaging Applications: The Need to Assess Their Usage in Human Factors Investigations

Rosemarie Figueroa Jacinto, Steve Arndt

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2026

Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence

Ye Zhang, Ayşegül Özsomer, Zeynep Gürhan Canlı [...]

Journal of Interactive Marketing

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