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Retricted access

Research article

First published 2012-12

Impact of Market Orientation on Business Performance: Role of Employee Satisfaction and Customer Satisfaction

Jeevan Jyoti, Jyoti Sharma

Vision: The Journal of Business Perspective

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Research article

First published 2017-8-2

Customer satisfaction,co-creation intentions and diligent business response

Portia Opoku Boadi, Li Guoxin, Philip Antwi

Human Systems Management

Open access

Research article

First published 2021-8

Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry,Heterogeneity,and Financial Impact

Vikas Mittal, Kyuhong Han, Ju-Yeon Lee [...]

Journal of Marketing Research

Open access

Research article

First published 2025-7

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Retricted access

Research article

First published 2009-12

Place Development: Attributes and Business Customer Satisfaction in Tien Giang Province,Vietnam

Tho D. Nguyen

Journal of Macromarketing

Open access

Research article

First published 2019-4

Effects of Entrepreneurial Orientation on Business Performance: The Mediating Role of Customer Satisfaction—A Formative–Reflective Model Analysis

Héctor Cuevas-Vargas, Neftalí Parga-Montoya, Rudy Fernández-Escobedo

Sage Open

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Other

First published 2003-08

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Timothy L. Keiningham, Tiffany Perkins-Munn, Heather Evans

Journal of Service Research

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Other

First published 2004-04

The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis

Christian Homburg, Ruth M. Stock

Journal of the Academy of Marketing Science

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Research article

First published 1999-9

Ergonomics and the Customer Satisfaction Model: Ergonomics in the Language of Business

Robert L. Getty

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Other

First published 2004-07

Customer Value,Satisfaction,Loyalty,and Switching Costs: An Illustration From a Business-to-Business Service Context

Shun Yin Lam, Venkatesh Shankar, M. Krishna Erramilli [...]

Journal of the Academy of Marketing Science

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