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Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2018-8

After-sales services optimisation through dynamic opportunistic maintenance: a wind energy case study

Asier Erguido, Adolfo Crespo, Eduardo Castellano [...]

Proceedings of the Institution of Mechanical Engineers,Part O: Journal of Risk and Reliability

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Research article

First published 1970-1

Guidelines for Warranty Service after Sale

George Fisk

Journal of Marketing

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Research article

First published 1997-12

The Role of After-Sales Service in International Marketing

Gulden Asugman, Jean L. Johnson, James McCullough

Journal of International Marketing

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Research article

First published 1999-08

Role Stress in After-Sales Service Management

Martin Wetzels, Ko de Ruyter, Jos Lemmink

Journal of Service Research

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Research article

First published 2022-10

Service Provision in Distribution Channels

Haresh Gurnani, Shubhranshu Singh, Sammi Tang [...]

Journal of Marketing Research

Open access

Review article

First published 2021-5

Impacts of decarbonization on the automotive after sales sector: A review of evidence

Jorge Eslava-Bautista, Caitlin D Cottrill, Mark Beecroft

Proceedings of the Institution of Mechanical Engineers,Part D: Journal of Automobile Engineering

Free access

Review article

First published 2020-6

Status review and research strategies on product-service supply chain

Zhitao Xu, Adel Elomri, Qin Zhang [...]

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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Research article

First published 2015-10

The Role of Contract Expirations in Service Parts Management

Çerağ Pinçe, J. B. G. Frenk, Rommert Dekker

Production and Operations Management

Open access

Research article

First published 2025-12

Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Naveen Kumar R., Janani M.

Journal of Contemporary Business Research

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