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Articles (232)

Journals (0)

1-10 of 232 results for Service recovery performance

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Select article: Enhancing Service Recovery Performance Through Ethical Leadership: A Multilevel Curvilinear Investigation

Open access

Research article

First published 2025-8

Enhancing Service Recovery Performance Through Ethical Leadership: A Multilevel Curvilinear Investigation

Mingjun Yang, Tuan Trong Luu, Giang Hoang

Journal of Service Research

Select article: Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability

Open access

Research article

First published 2022-4

Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability

Bilal Ahmad, Da Liu, Mirza Huzaifa Asif [...]

Sage Open

Select article: The effects of knowledge sharing and knowledge application on service recovery performance

Retricted access

Research article

First published 2015-6

The effects of knowledge sharing and knowledge application on service recovery performance

Henry Boateng, Franklin Gyamfi Agyemang

Business Information Review

Select article: Customer Incivility and Service Recovery Performance: Job Crafting as a Buffer

Retricted access

Research article

First published 2023-4

Customer Incivility and Service Recovery Performance: Job Crafting as a Buffer

Adil Zahoor, Mushtaq Ahmad Siddiqi

Vision: The Journal of Business Perspective

Select article: Authentic Leadership and Service Recovery Performance Through Organizational Citizenship Behavior in Thai Food and Beverage SMEs

Open access

Research article

First published 2026-1

Authentic Leadership and Service Recovery Performance Through Organizational Citizenship Behavior in Thai Food and Beverage SMEs

Ratikorn Intesarach, Pittawat Ueasangkomsate

Sage Open

Select article: Predicting Service Recovery Performance through Job Crafting Perception and Behaviour: Does Proactivity Make a Difference?

Retricted access

Research article

First published 2021-12

Predicting Service Recovery Performance through Job Crafting Perception and Behaviour: Does Proactivity Make a Difference?

Adil Zahoor

South Asian Journal of Human Resources Management

Select article: Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes

Retricted access

Research article

First published 2025-11

Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes

Jeou-Shyan Horng, Yao-Chin Wang, Hung-Sheng Chang [...]

Journal of Hospitality & Tourism Research

Select article: Error Recovery Performance

Retricted access

Research article

First published 2016-5

Error Recovery Performance

Priyanko Guchait, Tony Simons, Aysin Pasamehmetoglu

Cornell Hospitality Quarterly

Select article: When Customers Complain

Retricted access

Research article

First published 2015-11

When Customers Complain

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

Select article: Capitalizing on Service Failures: Implications for Customer Engagement and Loyalty

Retricted access

Research article

First published 2023-1

Capitalizing on Service Failures: Implications for Customer Engagement and Loyalty

Adil Zahoor

Business Perspectives and Research

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