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Articles (116)

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1-10 of 116 results for Service employee adaptability

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Select article: Service Customization Through Employee Adaptiveness

Retricted access

Research article

First published 2005-11

Service Customization Through Employee Adaptiveness

Kevin P. Gwinner, Mary Jo Bitner, Stephen W. Brown [...]

Journal of Service Research

Select article: Tailoring to Customers’ Needs

Retricted access

Research article

First published 2014-11

Tailoring to Customers’ Needs

Kelly M. Wilder, Joel E. Collier, Donald C. Barnes

Journal of Service Research

Select article: Adapting communication with autistic service users: Co-produced adaptations for medical services,employers,and the third sector

Open access

Research article

First published 2024

Adapting communication with autistic service users: Co-produced adaptations for medical services,employers,and the third sector

Jade Eloise Norris, Jiedi Lei, Katie Maras

Neurodiversity

Select article: Opening the ‘black box’: Organisational Adaptation and Resistance to institutional isomorphism in a prime-led employment services programme

Free access

Research article

First published 2024-1

Opening the ‘black box’: Organisational Adaptation and Resistance to institutional isomorphism in a prime-led employment services programme

James Rees, Rebecca Taylor, Chris Damm

Public Policy and Administration

Select article: Variability in Health Care Services: The Role of Service Employee Flexibility

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Research article

First published 2014-8

Variability in Health Care Services: The Role of Service Employee Flexibility

Jessica Vredenburg, Simon J. Bell

Australasian Marketing Journal

Select article: The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

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Research article

First published 2000-08

The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Jean-Charles Chebat, Paul Kollias

Journal of Service Research

Select article: Home-Tutoring Services Assisted with Technology: Investigating the Role of Artificial Intelligence Using a Randomized Field Experiment

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Research article

First published 2022-2

Home-Tutoring Services Assisted with Technology: Investigating the Role of Artificial Intelligence Using a Randomized Field Experiment

Jun Hyung Kim, Minki Kim, Do Won Kwak [...]

Journal of Marketing Research

Select article: The New Public Service? Applying the Public Service Motivation Model to Nonprofit Employees

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Research article

First published 2013-9

The New Public Service? Applying the Public Service Motivation Model to Nonprofit Employees

Jessica Word, Heather Carpenter

Public Personnel Management

Select article: Service Robot Failures’ Effect on Employees and Customers in Hospitality

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Research article

First published 2026

Service Robot Failures’ Effect on Employees and Customers in Hospitality

Taeshik Gong

Cornell Hospitality Quarterly

Select article: GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline

Open access

Research article

First published 2026

GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline

Philipp Reinhard, Mahei Manhai Li, Christoph Peters [...]

Journal of Service Research

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