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Articles (175)

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1-10 of 175 results for Service Quality in Banks

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Select article: Managing Service Quality in Commercial Banks: A Gender Focus

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Research article

First published 2008-4

Managing Service Quality in Commercial Banks: A Gender Focus

T. Vanniarajan, S. Manimaran

Asia-Pacific Journal of Management Research and Innovation

Select article: The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Open access

Research article

First published 2018-7

The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector

Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba

Sage Open

Select article: Service Quality in Banking Sector: An Analysis Using the SWARA Methodology

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Research article

First published 2023

Service Quality in Banking Sector: An Analysis Using the SWARA Methodology

Nitin Gupta, Prem Vrat, Ravindra Ojha

Vision: The Journal of Business Perspective

Select article: Service Quality Gap Analysis in Indian Banks: An Empirical Study

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Research article

First published 2009-7

Service Quality Gap Analysis in Indian Banks: An Empirical Study

Rai Alok Kumar

Paradigm: A Management Research Journal

Select article: Effect Of Demographic Variables On Customer Perceived Internet Banking Service Quality: Empirical Evidence From India

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Research article

First published 2011-1

Effect Of Demographic Variables On Customer Perceived Internet Banking Service Quality: Empirical Evidence From India

Kamal K. Gupta, Dr. Ipshita Bansal

Paradigm: A Management Research Journal

Select article: Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman

Open access

Research article

First published 2020-4

Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman

Bashir Ahmad Fida, Umar Ahmed, Yousuf Al-Balushi [...]

Sage Open

Select article: E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

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Research article

First published 2020-11

E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

Sheraz Ahmad, Sabeen Hussain Bhatti, Yujong Hwang

Information Development

Select article: The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

Select article: Service Quality and Customer Satisfaction in Kerala’s Small Finance Banks: A Study on Adoption and Patronage Intentions

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Research article

First published 2026

Service Quality and Customer Satisfaction in Kerala’s Small Finance Banks: A Study on Adoption and Patronage Intentions

Moncy Kuriakose, Johney Johnson

Vision: The Journal of Business Perspective

Select article: Perceived Service Quality and Customer Satisfaction: A Missing Link in Indian Banking Sector

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Research article

First published 2018-3

Perceived Service Quality and Customer Satisfaction: A Missing Link in Indian Banking Sector

Bindu K. Nambiar, Hareesh N. Ramanathan, Sudhir Rana [...]

Vision: The Journal of Business Perspective

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