Search results: Sage Journals

Open accessResearch articleFirst published 2023

Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital,Vietnam

Nguyen Duc Thanh, Pham Quynh Anh, Pham Thi Huyen Chang [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Free accessResearch articleFirst published April, 2004

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay K Jain, Garima Gupta

Vikalpa: The Journal for Decision Makers

Restricted accessResearch articleFirst published September, 1998

La qualité de service : Une comparaison de l'évaluation des écarts avec les performances appliquée à la zone d'achat

Frédérique Perron

Recherche et Applications en Marketing (French Edition)

Restricted accessResearch articleFirst published January, 1994

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor

Journal of Marketing

Restricted accessResearch articleFirst published October, 2009

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

Restricted accessResearch articleFirst published July, 2015

Evaluation of perceived service quality provided by tourism establishments in Egypt

Nashwa F Attallah

Tourism and Hospitality Research

Open accessResearch articleFirst published October, 2015

Impact of Technical Support on Customer Satisfaction

Natasa Gajic, Mehraz Boolaky

Sage Open

Restricted accessResearch articleFirst published April, 2010

The Impact of Service Quality Dimensions on Consumers Behavioural Intention in Rural Banking

S. Manimaran

Asia-Pacific Journal of Management Research and Innovation

Restricted accessResearch articleFirst published October, 2013

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research

Restricted accessResearch articleFirst published October, 2013

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research

Open accessResearch articleFirst published 2023

Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital,Vietnam

Nguyen Duc Thanh, Pham Quynh Anh, Pham Thi Huyen Chang [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Free accessResearch articleFirst published April, 2004

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay K Jain, Garima Gupta

Vikalpa: The Journal for Decision Makers

Restricted accessResearch articleFirst published September, 1998

La qualité de service : Une comparaison de l'évaluation des écarts avec les performances appliquée à la zone d'achat

Frédérique Perron

Recherche et Applications en Marketing (French Edition)

Restricted accessResearch articleFirst published January, 1994

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor

Journal of Marketing

Restricted accessResearch articleFirst published October, 2009

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

Restricted accessResearch articleFirst published July, 2015

Evaluation of perceived service quality provided by tourism establishments in Egypt

Nashwa F Attallah

Tourism and Hospitality Research

Open accessResearch articleFirst published October, 2015

Impact of Technical Support on Customer Satisfaction

Natasa Gajic, Mehraz Boolaky

Sage Open

Restricted accessResearch articleFirst published April, 2010

The Impact of Service Quality Dimensions on Consumers Behavioural Intention in Rural Banking

S. Manimaran

Asia-Pacific Journal of Management Research and Innovation

Restricted accessResearch articleFirst published October, 2013

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research

Restricted accessResearch articleFirst published October, 2013

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research