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Research article

First published 2004-4

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay K Jain, Garima Gupta

Vikalpa: The Journal for Decision Makers

Open access

Research article

First published 2023

Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital,Vietnam

Nguyen Duc Thanh, Pham Quynh Anh, Pham Thi Huyen Chang [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Retricted access

Research article

First published 1998-9

La qualité de service : Une comparaison de l'évaluation des écarts avec les performances appliquée à la zone d'achat

Frédérique Perron

Recherche et Applications en Marketing (French Edition)

Retricted access

Research article

First published 1994-1

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor

Journal of Marketing

Retricted access

Research article

First published 2009-10

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2015-7

Evaluation of perceived service quality provided by tourism establishments in Egypt

Nashwa F Attallah

Tourism and Hospitality Research

Retricted access

Research article

First published 2013-10

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research

Retricted access

Research article

First published 2013-10

Implementing Managerial Constraints in Model-Based Segmentation: Extensions of Kim,Fong,and DeSarbo (2012) with an Application to Heterogeneous Perceptions of Service Quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo [...]

Journal of Marketing Research

Retricted access

Research article

First published 2010-4

The Impact of Service Quality Dimensions on Consumers Behavioural Intention in Rural Banking

S. Manimaran

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2013-3

Telecommunication Service Quality Assessment: A Comparative Study of Bharat Sanchar Nigam Limited and Reliance Communications Limited

Pankaj Jain

Asia-Pacific Journal of Management Research and Innovation

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