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Retricted access

Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

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Research article

First published 2010-09

Perceived Value of the Mass‐Customized Product and Mass Customization Experience for Individual Consumers

Aurélie Merle, Jean‐Louis Chandon, Elyette Roux [...]

Production and Operations Management

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Research article

First published 2008-02

Perceived Service Quality and Customer Trust

Andreas B. Eisingerich, Simon J. Bell

Journal of Service Research

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Research article

First published 2015-11

The Impact of Customer Sacrifice and Attachment Styles on Perceived Hospitality

Srikanth Beldona, Hemant V. Kher

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2015-4

Perceived Risk of Online Apparel Mass Customization

Hyun-Hwa Lee, Heekang Moon

Clothing and Textiles Research Journal

Retricted access

Research article

First published 2016-11

Customer satisfaction using website functionality,perceived usability and perceived usefulness towards online shopping in India

Urvashi Tandon, Ravi Kiran, Ash N Sah

Information Development

Open access

Research article

First published 2026-1

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Open access

Research article

First published 2018

Examining the impact of QR codes on purchase intention and customer satisfaction on the basis of perceived flow

Md Shamim Hossain, Xiaoyan Zhou, Mst Farjana Rahman

International Journal of Engineering Business Management

Free access

Research article

First published 2024-2

The Role of Perceived Risk in Engaging Customer and Employees for Value Creation in Services

Ritu Srivastava, Diptiman Banerji, Priyanka Nema [...]

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2025-5

Assessing the Impact of Perceived Corporate Social Responsibility Activities on Customer Value: Examining the Role of Brand Attitude and Customer–Company Identification

Divya Sharma, Rakesh Kumar

Journal of Creating Value

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