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Articles (42)

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1-10 of 42 results for Net Promoter Score (NPS)

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Select article: Loyalty of Public Library Users in Indonesia Using the Net Promoter Score (NPS) Metrics: A Case Study of Drive-through Services During the COVID-19 Pandemic

Open access

Research article

First published 2025-4

Loyalty of Public Library Users in Indonesia Using the Net Promoter Score (NPS) Metrics: A Case Study of Drive-through Services During the COVID-19 Pandemic

Dyah Puspitasari Srirahayu, M. K. Yanti Idaya Aspura, Dessy Harisanty [...]

Sage Open

Select article: NPS and Online WOM

Open access

Research article

First published 2017-8

NPS and Online WOM

Néomie Raassens, Hans Haans

Journal of Service Research

Select article: Outcomes of telemedicine care during the COVID-19 pandemic: Experience from an intervention program designed for vulnerable population in Brazil

Retricted access

Research article

First published 2024-6

Outcomes of telemedicine care during the COVID-19 pandemic: Experience from an intervention program designed for vulnerable population in Brazil

Ana Carolina Carneiro, Guilherme S de Pinho, José Victor Belo [...]

Journal of Telemedicine and Telecare

Select article: Quantifying relationships between ordinal categorical variables: Application to metrics tracked by satisfaction barometers

Retricted access

Research article

First published 2025-6

Quantifying relationships between ordinal categorical variables: Application to metrics tracked by satisfaction barometers

Alain Bultez, Gilles Laurent, Laurent Lemay

Recherche et Applications en Marketing (English Edition)

Select article: Quantification des relations entre variables catégorielles ordinales Application aux métriques suivies par les baromètres de satisfaction

Retricted access

Research article

First published 2025-4

Quantification des relations entre variables catégorielles ordinales Application aux métriques suivies par les baromètres de satisfaction

Alain Bultez, Gilles Laurent, Laurent Lemay

Recherche et Applications en Marketing (French Edition)

Select article: Validating Black Box Neural Networks

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Other

First published 2019-5

Validating Black Box Neural Networks

Dale Chant Red Centre Software Pty Ltd, Michael Potter Red Centre Software Pty Ltd

International Journal of Market Research

Select article: The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score?

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Research article

First published 2024-5

The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score?

Lance A Bettencourt, Mark B Houston

International Journal of Market Research

Select article: The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations

Open access

Research article

First published 2024-5

The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations

Hazel Lacohee, Anne Souchon, Peter Dickenson [...]

International Journal of Market Research

Select article: An empirical study of the relationship between perceived value and the net promoter score: Application to specialized retail chains

Retricted access

Research article

First published 2024-5

An empirical study of the relationship between perceived value and the net promoter score: Application to specialized retail chains

Laurent Maubisson, Rémi Mencarelli, Arnaud Rivière

International Journal of Market Research

Select article: From Research to Action: Enhancing Net Promoter Score Utilization in Managerial Practice

Open access

Research article

First published 2024-5

From Research to Action: Enhancing Net Promoter Score Utilization in Managerial Practice

Sven Baehre

International Journal of Market Research

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