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Retricted access

Research article

First published 2022-11

The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands

Nailya Ordabayeva, Lisa A. Cavanaugh, Darren W. Dahl

Journal of Marketing

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Research article

First published 2020-5

To Defend or Not to Defend? How Responses to Negative Customer Review Affect Prospective customers’ Distrust and Purchase Intention

Haichuan Zhao, Lan Jiang, Chenting Su

Journal of Interactive Marketing

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Research article

First published 2022-03-04

A new method for ranking the usefulness of negative online reviews based on combined weighting method and improved TOPSIS

Luting Yang, Yan Li

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2024-4

Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice

Wei Feng, Jinzhe Yan

Sage Open

Retricted access

Research article

First published 2026-2

Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value

Lauren Grewal, Andrew T. Stephen, Yakov Bart

Journal of Marketing Research

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Research article

First published 2020-7

Negative Reviews,Positive Impact: Consumer Empathetic Responding to Unfair Word of Mouth

Thomas Allard, Lea H. Dunn, Katherine White

Journal of Marketing

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Research article

First published 2025-1

Distance Brings About Beauty: When Does the Influence of Positive Travel Online Reviews Grow Stronger Relative to Negative Reviews?

Qin Zhang, Lujun Su, Ling Zhou [...]

Journal of Travel Research

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Research article

First published 2020-8

Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

Eric D. Olson, Heejung Ro

Cornell Hospitality Quarterly

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Research article

First published 2021-3

Systematic Review of Negative Pressure Pulmonary Edema in Otolaryngology Procedures

Corina Din-Lovinescu, Usha Trivedi, Kathy Zhang [...]

Annals of Otology,Rhinology & Laryngology

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Research article

First published 2021-4

Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari

Journal of Travel Research

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