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Retricted access

Research article

First published 2004-8

Leadership by Customers? New Roles of Service Companies' Customers

Peter Maas, Albert Graf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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Research article

First published 2020-7

The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands

Asier Baquero, Beatriz Delgado, Raquel Escortell [...]

Tourism and Hospitality Research

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Research article

First published 2023-11

Translating Transformational Leadership and Organizational Innovativeness Into Creative Customer Behavior: Underlying Processes and Boundary Conditions

Taeshik Gong, Luana Nanu, Linh Ha Le [...]

Cornell Hospitality Quarterly

Open access

Research article

First published 2020-11

Transformational Leadership,High-Performance Work System Consensus,and Customer Satisfaction

Ingo Weller, Julian Süß, Heiner Evanschitzky [...]

Journal of Management

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Research article

First published 2006-07

Psychological Climate,Empowerment,Leadership Style,and Customer-Oriented Selling: An Analysis of the Sales Manager–Salesperson Dyad

Craig A. Martin, Alan J. Bush

Journal of the Academy of Marketing Science

Open access

Research article

First published 2024-4

Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

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Research article

First published 2024-5

Fostering Employee Customer-Oriented Boundary Spanning Behaviors: The Role of Inclusive Leadership

Zhao Wang, Yijiao Ye, Qixing Huang [...]

Journal of Travel Research

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Research article

First published 2017-11

When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

Dennis Herhausen, Luigi M. De Luca, Gaetano “Nino” Miceli [...]

Journal of Service Research

Open access

Research article

First published 2025-1

Pathways to Entrepreneurial Satisfaction: Unpacking the Contributions of Self-Leadership,Self-Efficacy,and Customer Interaction in Korean Startups

Byeonghwa Park, Hong-Hee Lee, So Ra Park [...]

Sage Open

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Review article

First published 2012-3

Developing Black and Minority Ethnic Leaders

Dolapo Ogunbawo

Educational Management Administration & Leadership

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