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Retricted access

Research article

First published 2019-6

Internal Service Quality: Insights from Healthcare Sector

Shefali Srivastava, Gyan Prakash

Journal of Health Management

Retricted access

Research article

First published 2018-12

The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals

Sarah Zheng, Anita L. Tucker, Z. Justin Ren [...]

Production and Operations Management

Open access

Research article

First published 2023-10

Internationalization of Higher Education,University Quality Service,and International Students’ Loyalty in Malaysia

Ismail Hussein Amzat, Hairuddin Mohd Ali, Mohd Burhan Ibrahim [...]

Sage Open

Open access

Research article

First published 2022-1

The Effects of Educational Service Quality and Socio-Cultural Adaptation Difficulties on International Students’ Higher Education Satisfaction

Kasım Yılmaz, Volkan Temizkan

Sage Open

Retricted access

Research article

First published 2014-6

Research Note: Service Quality and Market Structure in the International Tourist Hotel Industry

Yu-Chen Lin, Chiang-Ming Chen

Tourism Economics

Retricted access

Research article

First published 2012-11

Applying fuzzy quality function deployment to evaluate solutions of the service quality for international port logistics centres in Taiwan

Gin-Shuh Liang, Ji-Feng Ding, Chiao-Ling Pan

Proceedings of the Institution of Mechanical Engineers,Part M: Journal of Engineering for the Maritime Environment

Open access

Research article

First published 2020

The mediating role of international student satisfaction in the influence of higher education service quality on institutional reputation in Taiwan

Massoud Moslehpour, Ka Yin Chau, JingJing Zheng [...]

International Journal of Engineering Business Management

Retricted access

Research article

First published 2024-11

When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees’ Pride in Membership and Their Behaviors?

Martin Yongho Hyun, Lisa Gao, Seoki Lee [...]

Cornell Hospitality Quarterly

Retricted access

Research article

First published 1997-2

Research: A Factor Analysis of Internal Service Constructs in the Lodging Industry: The Employee Factors

Daniel J. Mount

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2013-8

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

J. J. Po-An Hsieh, Piyush Sharma, Arun Rai [...]

Journal of Service Research

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