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Articles (195)

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1-10 of 195 results for Frontline Service Employees

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Select article: Job Characteristics and the Creativity of Frontline Service Employees

Retricted access

Research article

First published 2010-11

Job Characteristics and the Creativity of Frontline Service Employees

Filipe Coelho, Mário Augusto

Journal of Service Research

Select article: The Service Models of Frontline Employees

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Research article

First published 2010-7

The Service Models of Frontline Employees

Rita Di Mascio

Journal of Marketing

Select article: Understanding the Drivers of Job Satisfaction of Frontline Service Employees

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Research article

First published 2014-11

Understanding the Drivers of Job Satisfaction of Frontline Service Employees

Piyush Kumar, Mayukh Dass, Omer Topaloglu

Journal of Service Research

Select article: The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

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Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Select article: The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

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Research article

First published 2018-8

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher [...]

Journal of Service Research

Select article: Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review

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Research article

First published 2021-5

Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review

Mahesh Subramony, Markus Groth, Xinyu ‘Judy’ Hu [...]

Journal of Service Research

Select article: The Negative Effect of Name: Mentions of Frontline Service Employee Name Reduce Online Review Persuasiveness

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Research article

First published 2024-11

The Negative Effect of Name: Mentions of Frontline Service Employee Name Reduce Online Review Persuasiveness

Xinlan Li, Dong Hong Zhu, Yaping Chang

Journal of Service Research

Select article: Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Open access

Research article

First published 2024-4

Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

Select article: Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

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Research article

First published 2025

Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

Steven W. Rayburn, Gil Luria, Dana Yagil [...]

Journal of Service Research

Select article: How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Open access

Research article

First published 2026

How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Dhruv Grewal, Stephan Ludwig, Dennis Herhausen [...]

Production and Operations Management

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