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Articles (21)

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1-10 of 21 results for Customer citizenship behaviour

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Select article: Impact of psychological ownership on customer citizenship behaviour in the sharing economy

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Research article

First published 2022-10-12

Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Gaixia Wang, Jian Zhang

Human Systems Management

Select article: Turning Customers into Citizens: The Impact of Online Experiential Value on Customer Citizenship Behaviour

Free access

Research article

First published 2024-5

Turning Customers into Citizens: The Impact of Online Experiential Value on Customer Citizenship Behaviour

Mahitab Mohamed Shahin

Journal of Creating Value

Select article: Peer Interactions in Self-Service Contexts: Comfort,Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

Open access

Research article

First published 2025

Peer Interactions in Self-Service Contexts: Comfort,Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

Estelle Van Tonder, Yuanyuan (Gina) Cui, Patrick van Esch [...]

Australasian Marketing Journal

Select article: Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator

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Research article

First published 2017-4

Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator

Pablo Zoghbi-Manrique-de-Lara, Miguel A Suárez-Acosta, Rita M Guerra-Báez

Tourism and Hospitality Research

Select article: Investigating Moderating Role of Customer Participation in Customer-based Corporate Reputation and Customer Citizenship Behavior

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Research article

First published 2014-7

Investigating Moderating Role of Customer Participation in Customer-based Corporate Reputation and Customer Citizenship Behavior

Nidhi Aggarwal

FIIB Business Review

Select article: Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

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Research article

First published 2017-8

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang [...]

Journal of Service Research

Select article: Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

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Research article

First published 2025

Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro [...]

Tourism and Hospitality Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

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Research article

First published 2022-8

Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

Emily Ma, Yao-Chin Wang, Hailin Qu

Cornell Hospitality Quarterly

Select article: Exploring Customer Citizenship Behavior in Social Commerce From the Parasocial Perspective

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Research article

First published 2024-6

Exploring Customer Citizenship Behavior in Social Commerce From the Parasocial Perspective

Jinqi Men, Xiabing Zheng, Feifei Shan [...]

Social Science Computer Review

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