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Open access

Research article

First published 2017-3

Predicting Customers Recommendation from Co-creation of Value,Customization and Relational Value

Gurjeet Kaur Sahi, Sanjeewani Sehgal, Rita Sharma

Vikalpa: The Journal for Decision Makers

Retricted access

Research article

First published 2021-4

Garment mass customization methods for the cutting-related processes

Yanni Xu, Sébastien Thomassey, Xianyi Zeng

Textile Research Journal

Open access

Research article

First published 2026

How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction

Dhruv Grewal, Stephan Ludwig, Dennis Herhausen [...]

Production and Operations Management

Retricted access

Research article

First published 2018-1

Relational Price Discounts: Consumers’ Metacognitions and Nonlinear Effects of Initial Discounts on Customer Retention

M.J. del Rio Olivares, Kristina Wittkowski, Jaakko Aspara [...]

Journal of Marketing

Open access

Research article

First published 2025-4

Understanding Customer Loyalty in Fast-Food Restaurants: Exploring the Moderating Effect of Relational Benefits in the United Arab Emirates

Ali Ahmed Ali-Alsaadi, Luis Javier Cabeza-Ramírez, Luna Santos-Roldán [...]

Sage Open

Retricted access

Research article

First published 2009-05

The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2022-10

It’s Not Just Sex: Relational Dynamics between Street-Based Sex Workers and Their Regular Customers

Sharon S Oselin, Katie Hail-Jares

Work,Employment and Society

Retricted access

Research article

First published 2008-7

Interfirm Relational Drivers of Customer Value

Robert W. Palmatier

Journal of Marketing

Retricted access

Research article

First published 2017-09

CEO Incentives and Customer‐Supplier Relations

Tiantian Gu, Nada R. Sanders, Anand Venkateswaran

Production and Operations Management

Retricted access

Research article

First published 2019-9

From Customer-Related Social Stressors to Emotional Exhaustion: An Application of the Demands–Control Model

Zihui Ma, Hyun Jeong Kim, Kang Hyun Shin

Journal of Hospitality & Tourism Research

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