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Articles (15)

Journals (0)

1-10 of 15 results for Consumer-to-consumer interactional justice

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Select article: The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants,Observers,and Service Providers during Social Media Service Recovery ☆

Retricted access

Research article

First published 2018-11

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants,Observers,and Service Providers during Social Media Service Recovery ☆

Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen [...]

Journal of Interactive Marketing

Select article: Social Justice Attitudes and Concerns for Labor Standards

Open access

Research article

First published 2017-1

Social Justice Attitudes and Concerns for Labor Standards

Michaela Schulz, Kristian F. Braekkan

Sage Open

Select article: Application of Fairness Theory to Service Failures and Service Recovery

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Other

First published 2003-02

Application of Fairness Theory to Service Failures and Service Recovery

Janet R. Mccoll-Kennedy, Beverley A. Sparks

Journal of Service Research

Select article: Implementation of the JUSSIM Model in a Criminal Justice Planning Agency

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Research article

First published 1973-07

Implementation of the JUSSIM Model in a Criminal Justice Planning Agency

Jacqueline Cohen, Kenneth Fields, Michel Lettre [...]

Journal of Research in Crime and Delinquency

Select article: Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

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Research article

First published 2020-8

Company Response to Negative Online Reviews: The Effects of Procedural Justice,Interactional Justice,and Social Presence

Eric D. Olson, Heejung Ro

Cornell Hospitality Quarterly

Select article: Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction

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Research article

First published 2021-12

Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction

Etayankara Muralidharan, Wenxia Guo, Hesham Fazel [...]

Global Business Review

Select article: Developing Market Insights,Ethnographic Research Skills,and Compassion Through Field Studies in Impoverished Markets

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Research article

First published 2025

Developing Market Insights,Ethnographic Research Skills,and Compassion Through Field Studies in Impoverished Markets

Sujit Raghunathrao Jagadale

Journal of Marketing Education

Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Free access

Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: “Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

Select article: The market,competition,and equality

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Other

First published 2010-05

The market,competition,and equality

Peter Dietsch

Politics,Philosophy & Economics

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