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Open access

Research article

First published 2023-10

A New Instrument for Measuring Customers’ Perceptions of Service Warmth: A Big Data and Machine Learning Approach

Tao Liu, Kewei Shi, Lingli Hu [...]

Sage Open

Retricted access

Research article

First published 2001-08

The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

L. Jean Harrison-Walker

Journal of Service Research

Retricted access

Research article

First published 2012-3

Measuring the Customer-Perceived Service Quality in Health Care Organization: A Case Study

Sunil C. D’Souza, A.H. Sequeira

Journal of Health Management

Retricted access

Research article

First published 2023-9

How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Dong-Geun Oh

Journal of Librarianship and Information Science

Open access

Research article

First published 2023-6

E-SERV-EX: A Multi-item Scale for Measuring Customer Expectations from the Online Retail Services

Vikas Kumar Tyagi, Sarvesh Kumar, Manish Gulyani [...]

NMIMS Management Review

Retricted access

Research article

First published 2008-6

A Measurement of Emotional Intelligence in Service Encounters

Wai-Hoe Mok, Yelena Tsarenko, Mark Gabbott

Australasian Marketing Journal

Open access

Research article

First published 2017

Tools for measuring and improving external customer satisfaction in stores of Santo Domingo,Ecuador

Alexander Sánchez Rodriguez, Reyner Pérez Campdesuñer, Gelmar García Vidal [...]

International Journal of Engineering Business Management

Retricted access

Research article

First published 2011-6

A Comparative Study of Customer Satisfaction between Two Indian Retail Brands

Rajib Roy, Amit Kumar Bhattacharya, Partha Pratim Sengupta

Global Business Review

Retricted access

Research article

First published 1998-11

Customer Satisfaction Measurement Practice in United Kingdom Hotels

David Gilbert, Stefan Horsnell

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2009-02

Measuring the Post-Adoption Customer Perception of Mobile Banking Services

Tai-Kuei Yu, Kwoting Fang

Cyberpsychology,Behavior,and Social Networking

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