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1-7 of 7 results for American Customer Satisfaction Index model

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Retricted access

Research article

First published 2021-10

Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city

Hualin Xu, Wenlong Zhu

Environment and Planning B: Urban Analytics and City Science

Retricted access

Research article

First published 2008-7

The Long-Term Stock Market Valuation of Customer Satisfaction

Lerzan Aksoy, Bruce Cooil, Christopher Groening [...]

Journal of Marketing

Retricted access

Index

First published 1996-10

The American Customer Satisfaction Index: Nature,Purpose,and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson [...]

Journal of Marketing

Retricted access

Research article

First published 2009-11

Customer Satisfaction and Stock Returns Risk

Kapil R. Tuli, Sundar G. Bharadwaj

Journal of Marketing

Open access

Research article

First published 2021-7

Developing a New Model for Understanding Teacher Satisfaction With Online Learning

Dongping Liu, Hai Zhang

Sage Open

Open access

Research article

First published 2026-1

Unlocking Satisfaction Dynamics in the AI-Driven Banking Era: Insights from a Hybrid SEM-fsQCA Analysis

Guo Wu, Xinrui Sun

Sage Open

Open access

Research article

First published 2022-4

Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Muhammad Umair Wattoo, Syed Muhammad Javed Iqbal

Sage Open