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Retricted access

Research article

First published 2009-08

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Benjamin Schneider, William H. Macey, Wayne C. Lee [...]

Journal of Service Research

Retricted access

Index

First published 1996-10

The American Customer Satisfaction Index: Nature,Purpose,and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson [...]

Journal of Marketing

Retricted access

Research article

First published 2011-5

The NPS and the ACSI: A Critique and An Alternative metric

Robert East, Jenni Romaniuk, Wendy Lomax

International Journal of Market Research

Retricted access

Research article

First published 2009-10

Does Customer Satisfaction Matter to Investors? Findings from the Bond Market

Eugene W. Anderson, Sattar A. Mansi

Journal of Marketing Research

Retricted access

Other

First published 2011-9

Do they all perform alike? An examination of perceived performance,citizen satisfaction and trust with US federal agencies

Forrest V. Morgeson, Claudia Petrescu

International Review of Administrative Sciences

Retricted access

Research article

First published 2006-1

Customer Satisfaction and Stock Prices: High Returns,Low Risk

Claes Fornell, Sunil Mithas, Forrest V. Morgeson [...]

Journal of Marketing

Open access

Research article

First published 2022-4

Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Muhammad Umair Wattoo, Syed Muhammad Javed Iqbal

Sage Open

Open access

Research article

First published 2021-7

Developing a New Model for Understanding Teacher Satisfaction With Online Learning

Dongping Liu, Hai Zhang

Sage Open

Open access

Research article

First published 2026-1

Unlocking Satisfaction Dynamics in the AI-Driven Banking Era: Insights from a Hybrid SEM-fsQCA Analysis

Guo Wu, Xinrui Sun

Sage Open

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