Search results: Sage Journals

Restricted accessResearch articleFirst published 2026

Unlocking hotel brand advocacy: The role of perceived technological empowerment,AI service quality,and customer readiness

Hazem Ahmed Khairy, Wagih M. E. Salama, Mohamed Ahmed Suliman

Human Systems Management

Restricted accessResearch articleFirst published November, 2022

Recasting Service Quality for AI-Based Service

Nurhafihz Noor, Sally Rao Hill, Indrit Troshani

Australasian Marketing Journal

Restricted accessResearch articleFirst published 2026

AI-enabled quality as a driver of user satisfaction and digital content engagement in Malaysian ubiquitous libraries: An ISSM approach

Noor Zaidi Sahid, Mad Khir Johari Abdullah Sani, Ahmad Nadzri Mohamad [...]

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published September, 2025

Impact of artificial intelligence-enabled service quality on user consumption value and continuous intention to use mobile fitness applications: Evidence from China

Jung-Chieh Lee, Zitong Gao, Liangnan Xiong

Information Development

Restricted accessResearch articleFirst published 2026

Negotiating agency and emotional wellbeing in AI-infused ELT practicum: A qualitative study of pre-service teachers’ lived experiences

Emre Debreli

Language Teaching Research

Restricted accessResearch articleFirst published September, 2025

The impact of artificial intelligence in enhancing online learning platform effectiveness in higher education

Hussin Ahmad Hamzah, Muhamad Sadry Abu Seman, Mahfooz Ahmed

Information Development

Open accessResearch articleFirst published January, 2026

Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Hui Gao, Hongshen Liu, Hui Zhang [...]

Sage Open

Restricted accessResearch articleFirst published February, 2021

Engaged to a Robot? The Role of AI in Service

Ming-Hui Huang, Roland T. Rust

Journal of Service Research

Open accessReview articleFirst published August, 2018

The Application of Medical Artificial Intelligence Technology in Rural Areas of Developing Countries

Jonathan Guo, Bin Li

Health Equity

Restricted accessResearch articleFirst published August, 2026

Harmonizing Human Touch and AI Precision in Customer Service

Zhenbin Ding, Yali Zhang, Jun Sun [...]

Journal of Service Research

Restricted accessResearch articleFirst published 2026

Unlocking hotel brand advocacy: The role of perceived technological empowerment,AI service quality,and customer readiness

Hazem Ahmed Khairy, Wagih M. E. Salama, Mohamed Ahmed Suliman

Human Systems Management

Restricted accessResearch articleFirst published November, 2022

Recasting Service Quality for AI-Based Service

Nurhafihz Noor, Sally Rao Hill, Indrit Troshani

Australasian Marketing Journal

Restricted accessResearch articleFirst published 2026

AI-enabled quality as a driver of user satisfaction and digital content engagement in Malaysian ubiquitous libraries: An ISSM approach

Noor Zaidi Sahid, Mad Khir Johari Abdullah Sani, Ahmad Nadzri Mohamad [...]

Journal of Librarianship and Information Science

Restricted accessResearch articleFirst published September, 2025

Impact of artificial intelligence-enabled service quality on user consumption value and continuous intention to use mobile fitness applications: Evidence from China

Jung-Chieh Lee, Zitong Gao, Liangnan Xiong

Information Development

Restricted accessResearch articleFirst published 2026

Negotiating agency and emotional wellbeing in AI-infused ELT practicum: A qualitative study of pre-service teachers’ lived experiences

Emre Debreli

Language Teaching Research

Restricted accessResearch articleFirst published September, 2025

The impact of artificial intelligence in enhancing online learning platform effectiveness in higher education

Hussin Ahmad Hamzah, Muhamad Sadry Abu Seman, Mahfooz Ahmed

Information Development

Open accessResearch articleFirst published January, 2026

Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Hui Gao, Hongshen Liu, Hui Zhang [...]

Sage Open

Restricted accessResearch articleFirst published February, 2021

Engaged to a Robot? The Role of AI in Service

Ming-Hui Huang, Roland T. Rust

Journal of Service Research

Open accessReview articleFirst published August, 2018

The Application of Medical Artificial Intelligence Technology in Rural Areas of Developing Countries

Jonathan Guo, Bin Li

Health Equity

Restricted accessResearch articleFirst published August, 2026

Harmonizing Human Touch and AI Precision in Customer Service

Zhenbin Ding, Yali Zhang, Jun Sun [...]

Journal of Service Research