This paper examines issues encountered when developing new tourism services
generally, and specific aspects relating to the development of remote area
dinosaur fossil fields for tourism. It studies two sites, one in the USA and one
in Australia. Access to both sites is by minor roads, and both sites are
characterised by long drives separating the sites from small communities that
offer limited infrastructure and few other attractions for visitors. In both
areas, however, tourism is seen as one of the few possible ways to sustain
existing communities in the face of declining primary-industry-based employment.
In general, tourists visiting these areas are on touring holidays of two
weeks’ duration or more where the attraction is the general attributes
of the region as well as to a lesser extent their interest in dinosaur fossils.
These provide a potential resource for remote-region economic development
through commodification as a new tourism attraction.
Development of dinosaur fossil finds as a tourism resource is conceptualised
here as new service development. Developing new tourism services, especially in
remote regions, is challenging and has not been well examined in the tourism
literature. The new service development process used in this case study first
examines the characteristics of the existing tourists travelling through the
region. The characteristics of a number of potential market segments currently
interested in dinosaur fossils were then examined and contrasted with the
existing market. This is conceptualised on a specialist-generalist spectrum of
interest in fossils. A study of the tourist service features associated with
dinosaur fossil tourism in remote regions of the USA was conducted, leading to
the identification of a number of possible incremental development opportunities.
The paper then takes a strategic approach to examining potential new tourism
service development related to dinosaur fossils in remote regions of Queensland,
Australia. In particular, it describes use of information about existing
services in similar regions as the basis for ideas about development as well as
comparison between existing and potential markets.