Abstract
Throughout history, societies have been beset by disasters that took them by surprise, often with widespread and devastating consequences. When crops, animals, or people began dying with unusual frequency, especially when the causes were not observable, people often failed to respond, responded very slowly, or responded in surprisingly misdirected ways. In this essay, we focus on the role of leadership in addressing or failing to address such crises, paying special attention to the responses to the Covid-19 crisis during 2020. Our central thesis is that leadership hubris was a central (though not the only) culprit in poor responses, and we introduce the problem of inaction as a symptom of hubris. We conclude with some reflections for practitioners and researchers, suggesting a few areas worthy of examination to better understand how societies and business organizations may construct defenses against the dangers of leadership hubris.
Keywords
In a tale set in the aftermath of the bubonic plague, Edgar Allan Poe’s
Nothing is more emblematic of 2020 and of the diametrically opposed responses to the Covid-19 crisis than that of the simple protective mask. The mask has been
In this article, we specifically focus on responses to the Covid-19 global crisis that started in 2020. Inevitably, when unexpected crises arise, good choices and poor choices will be made by those in a position to do something about the impending dangers. Most puzzling from a managerial and theoretical perspective is the question of why some leaders (or managers) act rashly or fail to act sensibly when the responses would seem to be clear or obvious to even casual observers. We develop some observations in this article that may help to inform management and entrepreneurship scholars to develop and test theory about leadership failure in times of crisis. In forming our perspective, we focus on an understudied area of leadership: the role of hubris (i.e., excessive overconfidence/lack of humility). Furthermore, although most of the existing research in this domain has focused on how hubris leads to rash actions, we also introduce the problem of
Responses through history
A true global pandemic like the one raging now does not happen very often, but it is hardly a new phenomenon. Global pandemics have occurred throughout history, sometimes with devastating and long-lasting, even paradigm-shifting, consequences. For example, some historians see the Antonine plague of 165–180 A.D., in which an estimated 5–10 million people died, as the starting point for the decline of the Roman Empire (Duncan-Jones, 1996). The plague of Justinian of 541–542, in which an estimated 30–50 million people died, is thought of by some as the start of the transition from late antiquity to the early Middle Ages (Meier, 2016). Most notorious of all is the bubonic plague (the “black death”) of 1346–1353, in which anywhere from 75 to 200 million people (about half of the population of Europe at the time) are estimated to have perished. Many historians consider the bubonic plague the cause of the demise of the medieval feudal system, both because of the peasants’ increased power due to the shortage of labor, and because of the increased secularism that spawned the renaissance (Cohn, 2002).
Finally, our last truly global pandemic, the “Spanish” flu of 1918–1919, killed about 50 million people worldwide (more than the Great War itself). In short, global pandemics are rare, but also a recurring feature in human history. They offer unique opportunities to examine human behavior during crises, since they are emblematic examples of what constitutes a rare, ground-shifting, unexpected disaster.
In pre-modern times, understanding and communicating about such disasters was especially difficult. When crops, animals, or people began dying with unusual frequency and without visible causes, isolated communities tried to make sense of what was happening. Lacking scientific knowledge and means of communicating across distances, people might turn to religion or common superstition to try to deal with the crises in their own communities; individually they may experience shock, denial, disbelief, or even fantasy. We see a variety of responses to the plague depicted in Ingmar Bergman’s film
Bergman’s film portrays the several ways in which people coped with the disaster of the Black Death. The most pervasive cognitive framing in the general population at the time was that the order of the universe was directly established by God (Suedfeld, 1997), so a very common reaction to plagues in the pre-modern world was to attribute them to divine punishment; thus, a common reaction might be “bands of itinerant flagellants who wandered through the European countryside during the Great Plague . . . whipping and sometimes crucifying themselves” (Suedfeld, 1997, p. 853). Other reactions might include “merry-making” to forget or ignore reality. Indeed, Bergman depicts wandering minstrels and “players” in the film as well. From contemporaneous accounts, such as Boccaccio’s
The 20th century
In these earlier times, coordinated responses across communities or regions were quite limited because of lack of general “scientific” knowledge of the source of the problems, because of the atomistic nature of the political landscape, and because long-distance communication was limited. In these times, leaders were hence limited in the effects they could enact, at least in the short run. As societies developed and became more complex, the role of leadership, both for good and ill, has become a lot more important, indeed crucial, as the case of the “Spanish flu” of 1918–1919, the last global pandemic before this one, demonstrates.
The “Spanish flu” started during the Great War in the first quarter of the 20th century. The popular name of the pandemic, the “Spanish flu,” is itself a consequence of the censorship efforts of wartime leaders, who tried to hide the pandemic. It was because the first reports of the flu appeared in Spanish newspapers (Spain was a neutral in WW1) that the pandemic acquired its popular (but misleading) name. Although there was no vaccine for the virus, there were modern preventive public health measures that could have been implemented to slow the progression of infections within and across societies. Some of these measures, such as the notification and recording of cases for tracing and quarantining, the disinfection of public spaces, the provision of soap and clean water for hand-washing, and even face mask mandates, were in fact implemented, albeit inconsistently across countries and regions (Martini et al., 2019). President Wilson of the United States was informed about the emergence of the pandemic in fall of 1918 but completely ignored it, never mentioning it in public, although he himself contracted the disease and collapsed during the Versailles peace negotiations. Subsequently, millions of people across the globe died, though so many of them could have been spared. Wilson and the leaders of the other countries engaged in the war could have made the information public and orchestrated needed preventive steps, yet they did not. The result was a staggering death toll worldwide, a result that could have been significantly curtailed if not for wartime propaganda and secrecy (Flecknoe, 2020).
This pandemic illustrates how much has changed in the world’s capacities and in the potential of leadership to make a difference in global calamity. Yet, it also shows how much may stay the same if leadership fails. In modern societies, leaders with access to public health organizations and global communication infrastructures can exert influence at different levels of society and help craft and coordinate swift, effective responses to a global pandemic. Yet, as the 1918–1919 experience also showed, it should not be taken for granted that leaders will use their influence in a positive manner. These lessons reverberate in today’s Covid-19 pandemic response.
Covid-19—societal and leadership responses
Responses to the Covid-19 crisis have been inconsistent and diverse across countries and regions. They have differed in the measures adopted and the speed of response. Speed of response has been a crucial factor in limiting the spread of the virus. The cases of Taiwan, South Korea, Singapore, and New Zealand illustrate the importance of reacting quickly. Responses in these countries were swift and thorough. Taiwan, for example, activated its pandemic emergency measures before the WHO declared a global health emergency at the end of January 2020. As of October 2020, 10 months after the start of the pandemic, Taiwan, with a population of 23 million, had recorded only seven Covid-19 related deaths. A central claim by critics of the American response to the pandemic is that thousands upon thousands of lives could have been saved by responding sooner. One analysis estimated that by May 3, “nationwide, 61.1% of reported infections and 55% of reported deaths could have been avoided” if the same actions been taken just 1 week earlier (Pei et al., 2020); this translates to about 700,000 infections and 36,000 deaths by that very early time. Who knows how many since then?
Local authorities in China originally hid the fact that the virus had emerged, and the Chinese government initially equivocated about the nature and severity of the virus, which allowed it to spread beyond its borders. Eventually, however, the Chinese authorities acted very swiftly and decisively. Wuhan, where the virus had originated, and every city in the surrounding Hubei province were placed under a strict two-and-a-half-month lockdown from January 23, 2020. In the rest of the country, population movements were severely curtailed, schools did not reopen, health checkpoints were established in transportation hubs, and a system of testing and contact tracing was set up at the national level (Burki, 2020). As a result, China has few Covid-19 related deaths since April 2020.
In contrast, many other countries and regions, especially in Europe and the Americas, failed to respond promptly to the threat. Covid-19 information from China started filtering to the rest of the world in December 2019. In fact, the WHO declared a global health emergency on January 31, 2020. Yet, few actions were taken in Europe or the Americas during February: some included limited global travel restrictions and cancelations of some large international gatherings (e.g., February’s Mobile World Congress in Barcelona, with its 100,000 international attendees). Almost nothing was done at the domestic level. Although the United States declared a public health emergency on February 2, it did not restrict mass gatherings such as Mardi Gras or Spring Break. In Europe, events with massive crowds continued to take place all the way to mid-March, when some parts of the continent were already being locked down and quarantined. For instance, Atletico de Madrid played against Liverpool F.C. at a fully packed Anfield Stadium, in Liverpool, on March 11, 2020. To put things in perspective, consider that the government in Italy imposed a national quarantine on March 9 (yes, two days
Differences in reactions to the pandemic across societies can be attributed to a number of contextual factors, including culture, religion, attitudes toward science, public health infrastructure, prior collective experience, acceptance of authority, individualism, and political systems. In China, people take respiratory infections very seriously (due to prior experiences with SARS), and the government can set constraints on individual freedoms that would not be acceptable in other countries. As Burki (2020) reports, Drones equipped with echoing loudspeakers rebuked Chinese citizens who were not following the rules. The state-run Xinhua news agency released footage taken from the drones. “Yes Auntie, this drone is talking to you,” one device proclaimed to a surprised woman in Inner Mongolia. “You shouldn’t walk around without wearing a mask. You’d better go home and don’t forget to wash your hands.” (p. 1240)
This scene is difficult to imagine taking place in the United States, where the level of perceived personal freedom and skepticism toward government intervention is very different from China’s.
Another factor affecting response to a pandemic crisis is leadership. Leaders play an important role in ordering action and in setting the tone of public discourse. By relaying advice from the scientific community, by communicating facts in a clear and timely manner, and by reinforcing the meaning and motivation behind any measures adopted, especially in the period of inevitable initial confusion, leaders can help overcome resistance to public health measures from a confused or ill-informed population. At the individual level, people across the world will react to the threat of Covid-19 as they have reacted throughout history. Many will react with skepticism, denial, or disbelief, as the news of pestilences in far-away places get closer to home. Some may panic; some may rationalize their risky behavior, or fantasize alternative realities (Cramer, 2015). Matters are complicated by the uncertainty surrounding a novel pathogen for which there is no known resistance, natural or man-made, and which has already killed hundreds of thousands of people around the world, especially when many infected people never develop symptoms and most survive. As it has been the case in all global pandemics, there was at first a lot of confusion regarding the nature and the scope of the threat: How does it spread? How can the risk of infection be reduced? Does immunity develop after infection? Little is fully known at first, prompting myths and disinformation to spread. Thus, leaders play a critical role as a conduit of information, as a vehicle for coordination, and as a model for appropriate behavior. As alluded to above, contextual factors matter and also determine the extent to which individual leadership has an impact on the members of an organization or a society. Especially across countries, culture plays a role on the influence and reach of individual leadership. Societal cultural value orientations, such as power distance or individualism/collectivism, affect the extent to which leaders can influence followers’ attitudes and behaviors.
In our view, leader differences across locales constitute an important explanation of the differences in outcomes. The similarity of the character and stances of leaders of countries with some of the poorest Covid-19 responses are likely not coincidental. Boris Johnson, Jair Bolsonaro, and Donald Trump presided over some of the worst Covid-19 related death tolls in the world during the first year into the pandemic. Their response was not identical, of course, but what they shared was their utter arrogance toward the threat of the virus, which they minimized and even mocked. Each demonstrated disdain toward the scientific community that identified the seriousness of the threat; each was willing to capitalize politically on the humanitarian catastrophe, using the crisis to further divide their respective societies. Ironically, perhaps poetically, each of them became infected with the virus itself, making them the only leaders of any major economic power to contract the virus during the first months of the pandemic. Of course, these men were not solely responsible for their countries’ unfortunate outcomes. They each had subordinates willing to enable their positions; they had governmental authority and party apparatuses at their disposal. They also encouraged and counted on the like-minded lower levels of society to participate in the rejection of counter views and counter measures.
Of course, they each exhibited differences in their responses, too. Boris Johnson and his government reluctantly reversed their course, perhaps influenced by the illness of the prime minister (who was gravely ill and intubated to a respirator). So, after an initial dalliance with the idea of “herd immunity” and their reluctance to ban mass gatherings and other social restrictions (which allegedly cost tens of thousands of lives), they retreated to a more measured position. However, this has not been the case in Brazil and in the United States. Jair Bolsonaro, despite the staggering death toll he presided over, continued to politicize the pandemic by flaunting and mocking recommendations from health experts regarding mask wearing and social distancing. Sending a clear message to his followers, he continued addressing large crowds with no regard to safety precautions.
Donald Trump is perhaps the most visible example of a leader who has squandered the potential of his leadership position to help minimize the effects of this pandemic. According to the world’s leading scientific journal
Trump also bullied opponents and erstwhile colleagues alike. He threatened state governors, both Democrat and Republican, who dared to put some restrictions in place. He encouraged supporters who were discovered to have hatched a plot to kidnap and assassinate Michigan’s Democratic governor, Gretchen Whitmer, who had the temerity to try to curb the spread of the virus in her state. He mocked a member of
A virus, of course, has no political allegiance and no inclination to bend to the will or imagination of leaders determined to mock it into submission. The consequences have been catastrophic. What underlies these disastrous leader responses? There is no one simple answer, but we see traces in these examples of a classic tragic leader flaw: that of hubris.
Hubris: character, causes, and consequences
Hubris, defined in the Merriam-Webster dictionary as an individual’s “exaggerated pride or self-confidence,” is observable in many notable instances in literature and in history. The term evolved from the Greek “hybris” which originally referred to an individual’s use of violence to humiliate or degrade (https://www.britannica.com/topic/hubris). Eventually, in Greek mythology it came to mean a kind of arrogance or lack of humility that induced an individual to defy the norms of the society, the limits set upon humans by the divine gods. These defiant actions most often led to the downfall of the individual her/himself but might also result in the destruction of the people for whom this individual was responsible. The expression that “pride comes before a fall” captures the expected consequences of developing this arrogance or lack of humility.
A famous example in Greek mythology appears in Sophocles’
From a managerial and societal perspective, there are several points worth noting in this story. First, the arrogance and disregard that Oedipus developed were based at least in part on the many significant accomplishments of his earlier life; thus, to some extent his self-pride and confidence are not wholly unwarranted. Second, these accomplishments put him in the spotlight, raising him to a position of prominence, and inducing the people to follow him and to ignore signs that he was leading poorly. In other words, the people themselves enabled and contributed to his arrogance and lack of humility. Third, a theme that shows up in this story and in many later literary examples is that contrarian voices (i.e., those who challenge the leader) are ignored or belittled. It may be inferred that they are often ignored because they hold a less-respected position or status in the society. In
This theme of disregard for “marginal” or “less-respected” individuals appears in many stories across time. Cassandra, a prophetess who is able to foresee impending disasters, is cursed with the circumstance that no one will believe what she tells them. Sexism, thus, is not a new phenomenon. In Hans Christian Andersen’s
A couple of historical examples of leader hubris are worth citing to reinforce the idea that the leader and her or his people are complicit in the phenomenon. Some 2,500 years ago, Xerxes, depicted in Aeschylus’s play
Top leader hubris in business organization research
Consistent with colloquial understandings and with its depictions in Greek mythology, the managerial literature has tended to portray hubris as overweening or exaggerated self-confidence. As such, it has been proposed as a dispositional or situational flaw that may explain otherwise puzzlingly poor choices by leadership. Theoretical and empirical examinations are limited but promising. Corporate governance literature has focused on the question of whether hubris may play a role in the generally poor performance results in corporate acquisitions. The entrepreneurship literature has used “hubris” or overconfidence as an explanation for why and when some people start ill-advised new ventures or persist with them when they are clearly failing.
Hayward and Hambrick (1997) trace business researchers’ interest in hubris to Roll (1986) who proposed exaggerated self-confidence as the explanation for some top executives’ tendency to “overpay” in making corporate acquisitions (i.e., overpayment is the amount of purchase price paid
Despite the increased interest of researchers, the concept of hubris has varying definitions in the literature and is often confounded with adjacent constructs such as narcissism (Asad & Sadler-Smith, 2020; Zeitoun et al., 2019). Hiller and Hambrick (2005) argue that combined
Hayward et al. (2006) developed a “hubris theory of entrepreneurship” which proposed the conditions that would lead entrepreneurs to “overconfidence” (which they define as an overestimation of the personal wealth that their new venture will generate). They also theorized how overconfidence would affect the venture’s prospects for success or failure. They argued that uncertainty (greater environmental complexity and dynamism) would increase the likelihood of unwarranted confidence. In addition, they theorized that past success in startup would increasingly lead to overconfidence the greater the competitive differences between the past situation and the current one. They also predicted devastating effects of hubris on the way the venture would be managed: they predicted that overconfidence would cause entrepreneurs to underestimate resource needs, to overcommit to perceived opportunities, and to take ill-advised chances with venture liquidity—all leading to more rapid and more severe failure. Lowe and Ziedonis’ (2006) results provide partial support for these ideas: they found that entrepreneurs’ level of
Hubris lessons and opportunities for studies and practice
This brief review suggests that organizational leaders are most likely to be “infected” with hubris when they have experienced recent or dramatic success, when they or their organizations have been elevated to celebrity status by media or other attention, or when times or circumstances are very uncertain. Furthermore, some individuals may be
Four elements from our reviews of history and literature stand out to us as worthy of examination: mechanisms to curb the influence of leader’s hubris, leader-follower dynamics, the role of outsiders or “outsiderness” in these phenomena, and
We first reflected on the limited tools that pre-20th-century societies had for detecting and coordinating responses to disasters. We then implied that societies should be better able to cope with disasters in the modern era, especially when leaders effectively use the improved knowledge of natural phenomena, and a better capacity to coordinate and communicate within and across domains. People today still experience dismay, confusion, denial, and other forms of coping, but the tools available to modern leaders confer a great capacity to aid in successful collective responses. Used appropriately, this capacity can do much good. However, in the hands of an overconfident or narcissistic leader, the results could be disastrous. What are some structural mechanisms that could be put in place to curb or diminish the influence of leaders’ hubris? We do not believe that hubris is absent in the leaders of some of the societies that successfully dealt with the Covid-19 crisis (for example China, who initially tried to cover up the facts), but structural factors, such as political or social systems do not allow for the individual traits of leaders, such as hubris, to have such an inordinate effect on the response in some places.
People crave leadership—an idea suggested aptly in Paul Simon’s lyrics “Where have you gone Joe DiMaggio? Our nation turns its lonely eyes to you.” People create heroes and elevate them to an unrealistic status; they endow these celebrities with hero-like capacities and traits that give them great power to lead and influence, for good or bad. Thus, hubris itself resides in the leader but is enabled by followers. A first significant area of study for managerial scholars, then, includes leader-follower dynamics and their effects on the development and consequences of hubris. To what extent can followers influence the level of hubris in leaders? The literature has typically focused on how leaders influence and change their followers’ traits and behavior (effective leadership), and this is no exception for the hubris literature. It could be fruitful to also study how followers can influence leaders’ traits and behavior.
Another intriguing element in the literary works we cited was their implicit warning that society’s (or an organization’s) refusal to hear or listen to counter-voices allows the errors of overconfidence to lead to failure to see the truth and to thence make disastrous decisions. It is notable in the tales we recounted how often it was that “lower status” people were able to escape the groupthink that blinded the organization or leader. Thus, we echo recent calls for diversity and distributed decision making. A second key area of investigation might be to fully explore the value for effective decision making of “voices” outside the mainstream. The governance literature itself acknowledges that a mechanism for protection against leader malfeasance includes such measures as appointing outside board members and splitting the CEO and board of director roles (Walsh & Seward, 1990). But what kind of “outsiders” are most appropriate? When are they most needed? How may they be empowered to act? Is there a role for “restorative” justice?
Finally, our examination of the Covid-19 crisis reveals that oftentimes it is not only hubristic action but also hubristic
Many powerful images have accompanied the evolution of the Covid-19 response, though much of the death and destruction has been oddly absent from media reports, videos, and photographs. Some scenes, however, are indelible and suggestive. The images of Anthony Fauci (wearing a mask) standing by a mocking and maskless President Trump remind us of Tiresias facing Oedipus’s attacks as the chorus of Thebes looks on.
The walled castle and the flimsy masks of Prospero’s revelers provided no protection against the Red Death. The mocking, arrogant Prospero discovered too late that gathering like-minded followers and ignoring a crisis does not cause it to go away.
Footnotes
Declaration of conflicting interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
