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Abstract

Introduction

There are very few scholastic studies applying a theory-driven methodology to analyse the employment of teledentistry in clinical practice by the Saudi dental community. The objective of this research was to predict the employment of teledentistry in clinical practice by the Saudi dental community using the UTAUT (Unified Theory of Acceptance and Use of Technology) model.

Methods

A countrywide survey was executed from November 2022 to April 2023 among the dental community (pre-graduate students, graduates, post-graduate students, general dentists, and specialist dentists) involved in clinical practice. The survey employed the UTAUT model, which has four fundamental constructs: performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC). These constructs are known to impact the user's behavioural intention (BI). The four fundamental constructs were independent, and BI was the dependent variable. A Likert scale with five scores was used to record each variable. Descriptive statistics were used to describe all the constructs. Cronbach's alpha scores were used to measure the inner consistency of the Likert scale. Simple linear regression and multiple linear regression were used to determine the correlation between all the constructs and the overall model's prediction. The Statistical Package for the Social Sciences was applied for analysis. The study had 80% power and an alpha threshold of .05.

Results

The electronic survey was sent to 3000 participants, out of whom 2143 responded (response rate = 71.43%). PE (R²= 26%, p < .01) was the most significant predictor of the Saudi dental community BI to employ teledentistry in clinical practice, followed by SI (R²= 24%, p < .01), EE (R²= 19%, p < .01) and FC (R²= 6%, p < .01). With statistically significant predictive power, the UTAUT model explained 32% of the variance in the BI (R²= 0.32, p < .01).

Conclusions

Each UTAUT construct and the entire model were significantly correlated with the employment of teledentistry in clinical practice by the Saudi dental community. PE had the most salient correlation, followed by SI, EE and FC. The participants have perceived the benefits of teledentistry, increasing the future likelihood of its utilisation. The Saudi government could consider the UTAUT constructs to promote teledentistry in tandem with Vision 2030.

Keywords

telemedicine teledentistry dentistry virtual medicine remote consultation COVID-19 theoretical model

Introduction

Teledentistry, a subset of telemedicine and telehealth, is an advanced digital health technology in dentistry.¹ The field of teledentistry combines dentistry and telecommunications to provide dental consultations and treatment planning via the remote exchange of clinical data and photographs.² Real-time patient consultations, patient data storage and forwarding to other dental professionals for consultations are the two teledentistry modes. The major applications of teledentistry in clinical practice include teleconsultation, telediagnosis, telecounseling, teletriage and telemonitoring.³ Teledentistry can be used for tele-education as a distance learning modality for imparting dental education to students.⁴ A few examples of teledentistry applications include dental emergency management, dental screening, the identification of dental caries, the detection of oral lesions, and the treatment of dental and temporomandibular problems.^5–9 Teledentistry in clinical practice minimises costs, improves time efficiency, and provides convenient treatment options for patients and dentists.^10,11 It has also improved access to and delivery of remote dental care.^12,13

In alignment with the Kingdom's Vision 2030, the Saudi government has launched digital health projects and made large investments in the healthcare industry in recent years.⁵ The Ministry of Health (MOH) has developed electronic strategies and also established the ‘Seha or Health’ application to offer telehealth consultations to the population. The MOH is also collaborating with the private sector to provide teledentistry consultations to patients.¹⁴ During the Corona virus disease 2019 (COVID-19) outbreak, web-based teledentistry was widely used to transmit information to citizens and residents in Saudi Arabia.¹⁵ However, the dental community in Saudi Arabia has not extensively employed teledentistry in mainstream clinical practice. A few surveys concluded that only 25–50% of Saudi dentists used teledentistry in clinical practice, and only 8.09% of the population used teledentistry during the pandemic.^16–19

The successful implementation of teledentistry depends heavily on users acceptance of technology. The Unified Theory of Acceptance and Use of Technology (UTAUT) is a widely accepted and valid theoretical model for analysing users behavioural intentions (BI) towards accepting and utilising technology.²⁰ The UTAUT demonstrated strong predictive power (69% of the variance of BI) compared to the other technology acceptance models.²¹

There are very few scholastic studies applying the UTAUT theory-driven methodology to analyse the employment of teledentistry in clinical practice by the Saudi dental community. Few studies have been reported to predict teledentistry adoption among pre-graduate dental students and adults in the United States.^22–24 This model has also been used in a recent study to analyse the BI of the pre-graduate dental students in Saudi Arabia to utilise teledentistry.²⁵ Hence, the objective of this research was to predict the employment of teledentistry in clinical practice by the Saudi dental community using the UTAUT model. The research hypothesised that each UTAUT construct and the entire model would significantly correlate with the employment of teledentistry in clinical practice by the Saudi dental community.

Methods

Ethical considerations

This research was conducted after receiving ethical clearance (No. MUREC-HA-01-R-088) as per the World Medical Association Declaration of Helsinki and revision in 2013.

Sample size

GPower sample size software calculated the sample size using the following parameters:

F tests: linear multiple regression: fixed model, R² deviation from zero

Analysis: A priori: compute the required sample size

Input:

α err prob = .05

Power (1-β err prob)= .80

Number of predictors = 4 (obtained from the key article)^22,23

Squared multiple correlation coefficient = .40 (obtained from the key article)^22,23

Effect size f²= .66

Output:

Noncentrality parameter λ = 16

Critical F = 2.89

Numerator df = 4

Denominator df = 19

Total sample size = 24 (minimum)

Actual power = .82

A minimum of 24 participants were suggested based on the calculation. However, we chose to contact all available participants as the study was planned as a nationwide survey.

Study design

This research was designed as descriptive, cross-sectional, and observational, with convenience sampling. A countrywide survey was executed from November 2022 to April 2023 among the Saudi dental community. The electronic survey was sent to 3000 prospective participants.

Inclusion criteria

Pre-graduate dental students (only third-, fourth-, and fifth-year were included as they had clinical postings).

Graduates and post-graduate dental students involved in clinical practice.

All dental professionals with a valid SCHFS (Saudi Commission for Health Specialties) licence in Saudi Arabia.

Exclusion criteria

Pre-graduate dental students (the first- and second-year were excluded as they were pre-clinical students).

Dental professionals involved in academia only.

All allied dental professionals.

The theoretical model and hypothesis testing

The UTAUT theoretical model was adapted with minimal modification from the original model.²⁶ The only modification done was alternating the word ‘system’ with ‘teledentistry’. The UTAUT model predicted the employment of teledentistry in clinical practice by the Saudi dental community (Figure 1). The UTAUT model, which has four fundamental constructs: performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC). These constructs are known to impact the user's behavioural intention (BI).²⁶ PE reflects the participant's opinions on the benefits and productivity of teledentistry. EE reflects the participant's perceptions regarding the simplicity and complexity of employing teledentistry. SI reflects the participant's viewpoint about the impact of the employment of teledentistry on significant individuals, such as co-workers or employers. FC reflect the participant's perceptions of the existence of sufficient infrastructure to support the employment of teledentistry. The BI reflects the participant's intention to employ teledentistry in clinical practice. The four fundamental constructs were independent, and BI was the dependent variable. Since there is no commercialisation or legal regulation regarding the employment of teledentistry in clinical practice in Saudi Arabia, the BI was used as an outcome rather than actual utilisation.¹⁴

Figure 1.

The UTAUT model (Copyright: Elsevier Inc. 2020; American Dental Education Association Wiley 2020; Cureus 2023).^22,23,25

The theoretical model served as the foundation for examining five hypotheses.^22,23,25

Hypothesis 1: PE is positively correlated with BI to employ teledentistry.

Hypothesis 2: EE is positively correlated with BI to employ teledentistry.

Hypothesis 3: SI is positively correlated with BI to employ teledentistry.

Hypothesis 4: FC is positively correlated with BI to employ teledentistry.

Hypothesis 5: The UTAUT model significantly predicts the BI to employ teledentistry in clinical practice as a whole.

Questionnaire and survey

The questionnaire used for the survey was adopted from previous studies with minor modifications to confirm the aim of our study (Copyright: Elsevier Inc. 2020; Wiley 2020 American Dental Education Association; Cureus 2023).^22,23,25 It was administered in English and Arabic (Supplemental file 1). It consisted of three sections: the first section was comprised of general information and consent; the second section included demographic characteristics and professional profiles; and the third section included the UTAUT model. The demographic characteristics (age, sex and nationality) and professional profiles (location of clinical practice, qualification and work experience) were collected to get the background characteristics of the participants as they could possibly influence the study results.²⁷ In the UTAUT model, the participant's perceptions about each variable were recorded using statement items on a Likert scale with five scores. A higher score would indicate a greater intention to employ teledentistry in clinical practice.²⁸

Prior to the distribution of the survey, a team of four research experts from our institution with adequate language proficiency and prior experience in teledentistry and dental public health reviewed the questionnaire in both languages. Further, a piloting phase was conducted for both surveys, involving 50 dental students each, to review and assess the clarity, validity and reliability of the survey before it was disseminated.

The prospective participants in various dental colleges, hospitals and clinics were invited through emails and social media platforms. The link for the electronic survey (created in Google Forms) was sent to them along with the invitation. The non-respondents received two periodic reminders every week. Participant anonymity was ensured, and informed written consent was received.

Statistical analysis

Descriptive statistics were used to describe all the constructs. Cronbach's alpha (α) scores were used to measure the inner consistency of the Likert scale. Simple linear regression was used to test the correlation between each construct and the outcome. Multiple linear regression was used to examine the linear relationship between the set of constructs and the outcome as well as the overall model's prediction. The Statistical Package for the Social Sciences (version 24; SPSS Inc., Chicago, USA) was applied for analysis. The study had 80% power and an alpha threshold of .05.

Results

Sample characteristics

A total of 2143 participants (response rate = 71.43%) responded to the survey. The demographic characteristics showed that most of the participants were 21–30 years old (68.6%), males (68.7%) and Saudi citizens (94%). The professional profile indicated that the majority were from the central region (51.1%), nearly half were pre-graduate dental students (47.5%), and they had a minimum work experience of up to 5 years (70.3%) (Table 1).

Table 1.

Sample characteristics.

Characteristics	Category	Frequency	%
Age (in years)	21–30	1470	68.59
	31–40	627	29.26
	41–50	31	1.45
	≥ 51	15	0.70
Gender	Male	1473	68.73
Gender	Female	670	31.27
Nationality	Saudi	2014	93.98
Nationality	Non-Saudi	129	6.02
Location of clinical practice in the country	Central	1096	51.14
	West	61	2.85
	North	218	10.17
	East	426	19.88
	South	342	15.96
Qualification	Pre-graduate dental students	1018	47.50
	Graduates	334	15.59
	Post-graduate dental students	43	2.01
	General dentists	225	10.50
	Specialist dentists	523	24.40
Work experience (in years)	0–5	1506	70.27
	6–10	419	19.55
	11–15	182	8.68
	≥ 16	36	1.68

Descriptive statistics

The mean for all the fundamental constructs was greater than three. However, the mean BI was 2.84, which indicates a moderately fair intention to employ teledentistry in clinical practice by the Saudi dental community (Table 2).

Table 2.

The UTAUT constructs and its measuring scale items.

Constructs	Items	Mean	Standard deviation	Cronbach's alpha (α)
Performance expectancy	PE1: Useful in clinical practice	4.06	0.64	0.97
	PE2: Increasing productivity
	PE3: Time-saving
Effort expectancy	EE1: Clear and understandable	3.72	0.57	0.95
	EE2: Easy to learn
	EE3: Easy to use
	EE4: Easy to operate
Social influence	SI1: Individuals recommend teledentistry	3.76	0.58	0.94
	SI2: Co-workers recommend teledentistry
	SI3: Institution recommend teledentistry
Facilitating conditions	FC1: Have resources to use teledentistry	3.22	0.47	0.84
	FC2: Have knowledge to use teledentistry
	FC3: Compatible with other systems
	FC4: Assistance from a specific person (or group)
Behavioral intention	BI1: Employ teledentistry in future	2.84	0.49	0.97
	BI2: Anticipate the use of teledentistry in future
	BI3: Planning to use teledentistry in future

UTAUT: Unified Theory of Acceptance and Use of Technology.

Reliability assessment

The reliability scores of all constructs ranged from .84 to .97, which indicated good to excellent reliability scores for the UTAUT constructs. Among the independent variables, FC (α = .84) had the lowest reliability score. The dependent variable, BI (α = .97), had the highest reliability score (Table 2).

Hypothesis testing

The first four hypotheses were tested using simple linear regression. The findings validated each UTAUT construct's correlation with the employment of teledentistry in clinical practice by the Saudi dental community.

There was a significant salient correlation between PE and BI. PE had the highest correlation efficiency (r = .51, p < .01). PE accounted for 26% of the variance in BI to employ teledentistry (F(1770)= 134.83, R²= .26, p < .01), hence supporting hypothesis 1 (Table 3).

Table 3.

Correlation analysis and hypothesis testing.

Hypothesis	Construct	r	R²	p	Hypothesis results
1	Performance expectancy	0.51	26%	<.001	Supported
2	Effort expectancy	0.44	19%	<.001	Supported
3	Social influence	0.49	24%	<.001	Supported
4	Facilitating conditions	0.25	6%	<.001	Supported
5	The UTAUT model	0.56	32%	<.001	Supported

UTAUT: Unified Theory of Acceptance and Use of Technology.

There was a significantly moderate positive correlation (r = .44, p < .01) between EE and BI to employ teledentistry in clinical practice. EE accounted for 19% of the variance in BI to employ teledentistry (F(1518) = 99.43, R²= .19, p < .01), hence supporting hypothesis 2 (Table 3).

The SI also had a significantly moderate positive correlation (r = .49, p < .01) with BI to employ teledentistry in clinical practice. SI accounted for 24% of the variance in BI to employ teledentistry (F(1696) = 125.13, R²= .24, p < .01), hence supporting hypothesis 3 (Table 3).

There was a significantly low positive correlation (r = .25, p < .01) between FC and BI to employ teledentistry in clinical practice. FC accounted for 6% of the variance in the BI to employ teledentistry (F(1150) = 33.44, p < .01, R²= .06), hence supporting hypothesis 4 (Table 3).

Multiple regression tests were used to examine the fifth hypothesis. The UTAUT model, as a whole, could significantly predict the BI to employ teledentistry in clinical practice by the Saudi dental community (F(4256)= 41.28, R²= .32, p < .01) and supported hypothesis 5. The regression analysis showed that the combined independent variables could account for 32% of the variance in the BI (Table 3).

Discussion

The current research was effective in predicting the employment of teledentistry in clinical practice by the Saudi dental community. Our findings provided empirical support for every study hypothesis.

The Saudi dental community's BI was best forecasted by PE, being the salient correlation among all the UTAUT constructs. Hence, it can be inferred that the participants have perceived the favourable effects of teledentistry in resolving problems and drawing logical conclusions in their daily clinical practice. This outcome is consistent with similar studies done among dental students and graduates utilising the same theoretical model.^22,23,25 Similar observations were proposed while determining professionals acceptance and use of tele-rehabilitation technology and telehealth records.^28–33 However, PE did not yield meaningful interpretations about the acceptance of information systems among healthcare professionals in Canada.³⁴

Our results revealed a direct correlation between EE and BI. This implies that the dentists were ready to employ teledentistry in their practices if they were convinced that it could be implemented quickly and easily. To enable this, dentists should be proficient in computer science and have sufficient knowledge of information technology.³⁵ The knowledge and expertise of the dental practitioners in teledentistry should be continually improved through conferences, workshops and training programmes.¹⁸ In congruence with our study results, EE was the most influential factor affecting physicians perceptions of using mobile health applications.³⁶ However, some studies agree on an insignificant correlation between EE and the actual use of telehealth technology.^30,37,38

Furthermore, the results revealed a significant correlation between SI and BI. This suggests that external validation and support from organisations, employers or colleagues will play a critical role in developing clinicians decisions to employ teledentistry. According to research, 70% of Saudi dentists are in favour of utilising teledentistry for Vision 2030.¹⁷ Moreover, public perceptions of teledentistry were positive.¹⁴ This suggests a positive social influence supporting the implementation of teledentistry in the country. Concurrent with the results of our study, SI was an important factor influencing physician perspectives on practicing telemedicine in the Philippines and the adoption of teledentistry by US adults.^24,39 SI was the only predictor influencing the adoption of telehealth applications by diabetic patients.^40,41

The FC was the least significant correlating factor affecting the BI. Therefore, it can be assumed that the Saudi dental community's perception of the infrastructure's availability and technical support has no discernible impact on their decision to employ teledentistry in clinical practice. However, FC still has a major influence on a professional's BI in the dental care sector. In agreement with our results, FC was an influencing factor in predicting the users intentions to adopt cloud-based mobile health services for primary care.⁴¹ Another study proposed this factor as the most prominent construct influencing physicians utilisation of telemedicine among health care professionals in Ethiopia.⁴²

The entire UTAUT model could predict the Saudi dental community's BI to employ teledentistry. Similar results were obtained when predicting the BI regarding the adoption of teledentistry, telemedicine, telepsychology, health technology systems, health software, medical education and other applications in telehealth.^{22,23,28,31,39,40,43–48}

In our research, all the UTAUT constructs accounted for only 32% of the variance in the BI to employ teledentistry in clinical practice. This variance percentage was less than 70% of the participants BI, as predicted by the original model.²⁶ Contrary to our results, the UTAUT model demonstrated 60% of the variance in BI of pre-graduate students and graduates in Saudi Arabia to adopt teledentistry.²⁵ Similarly, in several studies, the UTAUT model had an explanatory capability ranging from 40% to 64% variation of BI to use teledentistry and telemedicine among healthcare professionals.^{22,23,39,42,49,50} In our research, the lower prediction value of BI may be attributed to the heterogeneous sample and convenience sampling. Most of the participants were in the age range of 21 to 30, were pre-graduate dental students, and had minimal experience up to 5 years in dentistry. There could be a possible lack of awareness, knowledge and sophistication required to use teledentistry among them. Dental universities and programme directors can consider the inclusion of teledentistry in the curriculum of dental schools. This may encourage pre-graduate dental students, graduates, and post-graduate dental students to promote the utilisation of teledentistry in their future clinical practice.¹⁸ A focused campaign is required to educate dentists and the public regarding the true potential of this technology.⁵¹ The MOH, SCHFS, and the Saudi Central Board for Accreditation of Healthcare Institutions (CBAHI) could enforce legal regulations, health policies, and healthcare practices when implementing teledentistry in the country.¹⁵ Structured and sustainable business models and marketing strategies should be developed to commercialise the benefits of teledentistry usage in Saudi Arabia.⁵²

Limitations

This is a predictive study with theoretical support that measures behavioural intention rather than actual employment, which might not fully capture the complexities of teledentistry adoption in real-world settings.^53,54 Moreover, the participants involved only a cross-section of the Saudi dental community, with a heterogeneous sample and convenient sampling comprising different ages, skills and experiences. These may act as confounding factors and limit the external validity and generalizability of the study. The selection of a homogeneous sample and census sampling would have produced more accurate and reliable results. It would have been feasible to determine the actual employment of teledentistry within the faculty and students of our university, but the application would be limited due to the absence of commercialisation or legal regulations in Saudi Arabia.¹⁴

Future research

Being an advanced technology, this study opens the door to further research possibilities. A cohort study can be conducted in the same population to examine the actual employment of teledentistry in clinical practice and understand the success of this theoretical model. An assessment of the employment of teledentistry in academia among dental universities, programme leaders and academicians is required. The adoption of teledentistry by allied dental professionals needs to be researched. The utilisation of teledentistry by the general population requires further investigation. The factors affecting the dentist's and patient's resistance to teledentistry and strategies to overcome it should be explored.

Conclusions

Supplemental Material

sj-docx-1-dhj-10.1177_20552076241253739 - Supplemental material for Predicting the employment of teledentistry in clinical practice by the Saudi dental community using a theoretical model

Supplemental material, sj-docx-1-dhj-10.1177_20552076241253739 for Predicting the employment of teledentistry in clinical practice by the Saudi dental community using a theoretical model by Angel M Joseph, Rasha A Alsalman, Wjoud A Almasoud, Reem Almutairi, Rawan B Alammari, Yahya AM Deeban, Mohammed Z Mustafa and Amar A Thakare in DIGITAL HEALTH

Supplemental Material

sj-docx-2-dhj-10.1177_20552076241253739 - Supplemental material for Predicting the employment of teledentistry in clinical practice by the Saudi dental community using a theoretical model

Supplemental material, sj-docx-2-dhj-10.1177_20552076241253739 for Predicting the employment of teledentistry in clinical practice by the Saudi dental community using a theoretical model by Angel M Joseph, Rasha A Alsalman, Wjoud A Almasoud, Reem Almutairi, Rawan B Alammari, Yahya AM Deeban, Mohammed Z Mustafa and Amar A Thakare in DIGITAL HEALTH

Footnotes

Acknowledgements

The authors would like to thank the participants for their time and willingness to participate in the study. The authors also thank Dr Pooja Latti of the COHORT Research Group for helping with the statistical analysis for the study.

Contributorship

AMJ, RAA and WAA researched literature and conceived the study. RA, RBA, YAMD, MZM and AAT were involved in protocol development, gaining ethical approval, patient recruitment and data analysis. AMJ, RAA and WAA wrote the first draft of the manuscript. All authors reviewed and edited the manuscript and approved the final version of the manuscript.

Ethical approval

The ethics committee of Majmaah University approved this study (REC number: MUREC-HA-01-R-088).

Declaration of conflicting interests

The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

Funding

The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Deanship of Scientific Research, Majmaah University, Al-Majmaah 11952, Saudi Arabia (grant number R-2024-1064).

Guarantor

AMJ.

ORCID iD

Angel M Joseph

Supplemental material

Supplemental material for this article is available online.

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