Evaluating sociocultural influences affecting participation and understanding of academic support services and programs (SSPs): Impacts on notions of attrition,retention,and success in higher education

Abstract

While no major change in relation to student attrition and retention data has been recorded over the past 20 years, the increasingly neoliberal agenda imposed on Australian higher education institutions has led to increased scrutiny around such data. In this case study, we explore discourses of attrition and retention to understand better the unique needs of students, and influences of targeted student support programs, as they transition to a regional higher education learning environment. We applied a mixed methods approach via a poststructuralist lens to identify frequency of nodes in relation to dimensions of the Kahu’s conceptual framework of engagement, antecedents and consequences model and present staff (n=6) and student (n=7) perceptions about the tangible value of knowledge, engagement, participation, and reportable outcomes of student support programs. Our findings indicate that staff tend to view student support programs from deficit discourses, whereas students view them as empowering.