Viewpoint - Correspondence regarding ‘The choice between a five-point and a ten-point scale in the framework of customer satisfaction research’,by Pedro S. Coelho and Susana P. Esteves
Restricted accessResearch articleFirst published online September, 2007
Viewpoint - Correspondence regarding ‘The choice between a five-point and a ten-point scale in the framework of customer satisfaction research’,by Pedro S. Coelho and Susana P. Esteves