This article reports the effects of a team-building intervention on team process and team performance of hospitality student teams, compared to a control group. Effects on process were positive and significant on all criteria. Effects on performance were all positive, though not all differences were significant. Implications for hospitality teams and team-building are discussed.
Berger, F., & Vanger, R. (1986). Building your hospitality team. Cornell Hotel and Restaurant Administration Quarterly, 26, 82-90.
2.
Birenbaum, L. (1990). Hiring for a spa: Building a team with group interviews. Cornell Hotel and Restaurant Administration Quarterly, 30(4), 53-56.
3.
Blake, R., Mouton, J., & Sloma, R. (1965). The union-management intergroup laboratory: Strategy for resolving intergroup conflict. Journal of Applied Behavioral Science, 1, 25-57.
4.
Borchgrevink, C. (1998). Reporting reliability coefficients and the issue of correcting for attenuation. Journal of Hospitality and Tourism Education, 9(4), 4.
5.
Buller, P. (1986). The team building-task performance relation: Some conceptual and methodological refinements. Group and Organization Studies, 11(3), 147-168.
6.
Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. (1983). The Michigan Organizational Assessment Questionnaire. In S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds.), Assessing organizational change (pp. 99-117). New York: Wiley.
7.
Cohen, S., & Bailey, D. (1997). What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management, 23(3), 239-290.
8.
Comrey, A., & Lee, H. (1992). A first course in factor analysis. Hillsdale, NJ: Lawrence Erlbaum.
9.
Don’t fall off the mountain. (1983, September). Institutions and Volume Feeding, p.28.
10.
Dyer, W. (1987). Team-building: Issues and alternatives. Reading, MA: Addison-Wesley.
11.
Evans, C., & Dion, K. (1991). Group cohesion and performance: A meta-analysis. Small Group Resources, 22, 175-186.
12.
Gladstein, D. L. (1984). A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
13.
Guzzo, R., & Dickson, M. W. (1996). Teams in organizations. Annual Review of Psychology, 47, 307-338.
14.
Guzzo, R., & Shea, G. (1992). Group performance and intergroup relations in organizations. In M. Dunnette & L. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 269-313). Palo Alto, CA: Consulting Psychology.
15.
Hackman, J. (1987). The design of work teams. In J. Lorsch (Ed.), Handbook of organizational behavior (pp. 315-342). Englewood Cliffs, NJ: Prentice Hall.
16.
Hall, J., & Watson, W. (1971). The effects of a normative intervention on group decisionmaking performance. Human Relations, 23, 299-317.
17.
Jehn, K. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256-282.
18.
King, P. (1990). Building a team the Sharp way. Canadian Business, 63(11), 96-102.
19.
Kolb, D., Rubin, I., & McIntyre, J. (1984). Organizational psychology: An experimental approach to organizational behavior (4th ed.). Englewood Cliffs, NJ: Prentice Hall.
20.
Leiser, R. (1996, March 4). Ritz reduces turnover with self-directed work teams. Hotel & Motel Management, 211(4), 27.
21.
Locke, E. A. (1968). Toward a theory of task motivation and incentives. Organizational Behavior and Human Performance, 3, 157-189.
22.
Locke, E., Shaw, K., Saari, L., & Latham, G. (1982). Goal setting and task performance: 1969-1980. Psychological Bulletin, 909, 125-152.
23.
Manning, M., & Schmidt, P. (1995, August). Building effective work teams: A quick exercise based on a scavenger hunt. Journal of Management Education, 392-398.
24.
Martin, J. (1995). Unleashing power. Executive Excellence, 12(6), 5-6.
25.
McClernon, T., & Swanson, R. (1995). Team-building: An experimental investigation of the effects of computer-based and facilitator-based interventions on work groups. Human Resource Development Quarterly, 6(1), 39-58.
26.
Mellen, R. (1990). Team-building. Executive Housekeeping Today, 11, 21.
27.
Mento, A. J., Steel, R. P., & Karren, R. J. (1987). A meta-analytic study of the effects of goal setting on task performance: 1966-1984. Organizational Behavior and Human Decision Processes, 3, 52-83.
28.
Mink, O., Mink, B., & Owen, K. (1987). Groups at work. Englewood Cliffs, NJ: Educational Technology Publications.
29.
Mullen, B., & Copper, C. (1994). The relation between group cohesiveness and performance: An integration. Psychological Bulletin, 115(2), 210-227.
30.
Murrell, L. (1996). Reinventing Sofitel. Lodging, 22(8), 66-70.
31.
Nielsen, E. (1972). Understanding and managing intergroup conflict. In J. Lorsch & P. Lawrence (Eds.), Managing group and intergroup relations (pp. 329-343). Homewood, IL: Irwin.
32.
Partlow, C. (1993). How Ritz-Carlton uses “TQM.”Cornell Hotel and Restaurant Administration Quarterly, 34, 16-24.
33.
Pondy, L. R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12, 296-320.
34.
Seers, A., Petty, M., & Cashman, J. (1995). Team-member exchange under team and traditional management: A naturally occurring quasi-experiment. Group and Organizational Management, 20(1), 18-38.
35.
Stout, R., Salas, E., & Carson, R. (1994). Individual task proficiency and team process: What’s important for team functioning?Military Psychology, 6(3), 177-192.
36.
Tannenbaum, S. I., Beard, R. L., & Salas, E. (1992). Team-building and its influence on team effectiveness: An examination of conceptual and empirical developments. In K. Kelly (Ed.), Issues, theory and research in industrial/organizational psychology (pp. 117-153). New York: Elsevier Science Publishers.
37.
Tannenbaum, S. I., Salas, E., & Cannon-Bowers, J. A. (1996). Promoting team effectiveness. In M. A. West (Ed.), Handbook of work group psychology (pp. 503-529). New York: John Wiley & Sons.
38.
Team-building course links with Hyatt. (1995, October16). Hotel and Motel Management,24.
39.
Tubbs, M. E. (1986). Goal setting; A meta-analytic examination of the empirical evidence. Journal of Applied Psychology, 71, 474-483.
40.
Urban, J., Bowers, C., Monday, S., & Morgan, B. (1995). Workload, team structure, and communication in team performance. Military Psychology, 7(2), 123-139.
41.
Yetton, P., & Bottger, P. (1983). The relationships among group size, member ability, social decision schemes, and performance. Organizational Behavior and Human Performance, 33, 145-159.
42.
Zacarro, S. (1990). Nonequivalent associations between forms of cohesiveness and group-related outcomes: Evidence for multidimensionality. Journal of Social Psychology, 131(3), 387-399.
43.
Zacarro, S., & Lowe, C. (1988). Cohesiveness and performance on an additive task: Evidence for multidimensionality. Journal of Social Psychology, 128(4), 547-558.
