Whether we like it or not, we now live in a “knowledge-based” economy where workers span several generations and change is the norm. Information is being created at a staggering pace, and corporations have to be ready to adapt in a moment’s notice. If you take a high-growth industry, such as home care and hospice, you see an industry that must continually train workers and create and maintain information storage and distribution. How can home care agencies deal with the challenges of increasing knowledge, high growth, and high turnover?
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Moe, M.T., Bailey, K., & Lau, R. ( 1999). The book of knowledge: Investing in the growing education and training industry. San Francisco: Merrill Lynch.
