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Abstract

Technical communicators should be prepared to take on challenges that are beyond their daily tasks. The author took on such a challenge when she was asked to develop and implement a company's content-management system. This article addresses the different phases of designing and implementing a unified content-management system. The article also offers suggestions for any content developer faced with developing and implementing a content-management system or for any technical communication instructor who wishes to learn more about this process to help meet the academic needs of upcoming content developers.

Keywords

content-management system single sourcing unified content reuse document management

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References

Hackos, J. (1994). Managing your documentation projects. New York: Wiley.

Rockley, A. , Kostur, P. , & Manning, S. (2003). Managing enterprise content: A unified content strategy. New York: New Riders.

Approaches/Practices: Surviving the Design and Implementation of a Content-Management System: Do the Benefits Offset the Challenges?

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