The Relationship Between Effective Listening Skills and Job Satisfaction According to Organizational Health as a Mediator Variable among the Employees of Ahvaz Social Security Hospital: A Structural Equation Model

Abstract

The present study was conducted to determine the relationship between effective listening skills and job satisfaction according to the mediatory role of organisational health among the employees of Ahvaz Social Security Hospital. The statistical population of the study consisted of the employees of Ahvaz Social Security Hospital, and the study sample included 230 of this population, who were selected by random sampling. The study tools included the Glenn and Pood Effective Listening Self-inventory, the Hoy and Feldman Organisational Health Scale, and the Minnesota Job Satisfaction Questionnaire (MSQ). The study hypotheses in the proposed conceptual model were tested in AMOS-23 and SPSS-23 using structural equation modelling. Based on the values of Pearson correlation coefficients and (p < .05), a positive and significant relationship between the main variables of the study was confirmed. In the case of model fit, normal chi-square test and other model fit statistics of NFI, RFI, IFI, TLI, and CFI were all close to or higher than 0.9. The main hypothesis of the study was proved by the structural equation modelling model through Amos software and all the fit indices of the model indicated the proper fit of the proposed model.