Cet article propose et teste empiriquement un modèle de capital de marque adapté au milieu industriel et basé sur les acheteurs. Nous conceptualisons le capital de marque industrielle comme un construit de second ordre, examinons son rôle médiateur ainsi que le rôle d’antécédent de la réputation de l’entreprise.
AakerDA (1991) Managing brand equity: capitalizing on the value of a brand name. New York: Free Press.
2.
AakerDA (1996) Building strong brands. New York: Free Press.
3.
AilawadiKLLehmannDRNeslinS (2003) Revenue premium as an outcome measure of brand equity. Journal of Marketing67(4): 1–17.
4.
AlbaJWHutchinsonJW (1987) Dimensions of consumer expertise. Journal of Consumer Research13(4): 411–454.
5.
AllenNJMeyerJP (1990) The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology63(1): 1–18.
6.
AndersonEFornellCLehmannDR (1994) Customer satisfaction, market share, and profitability: findings from Sweden. Journal of Marketing58(3): 53–66.
7.
ArmstrongSJOvertonTS (1977) Estimating nonresponse bias in mail surveys. Journal of Marketing14(3): 396–402.
8.
AurierPNgoboP-V (1999) Assessment of consumer knowledge and its consequences: a multi-component approach. In ArnouldEJScottLM (éd.) Advances in Consumer Research. Provo, UT: Association for Consumer Research, 569–575.
9.
BagozziR (1985) Expectancy-value attitude models: an analysis of critical theoretical issues. International Journal of Research in Marketing2(1): 43–60.
10.
BaldaufACravensKSBinderG (2003) Performance consequences of brand equity: management evidence from organization in the value chain. Journal of Product & Brand Management12(4): 220–236.
11.
BendixenMAbrattR (2007) Corporate identity, ethics and reputation in supplier–buyer relationships. Journal of Business Ethics76(1): 69–82.
12.
BendixenMBukasaKAAbrattR (2004) Brand equity in the business-to-business market. Industrial Marketing Management33(5): 371–380.
13.
BerscheidESnyderMOmotoAM (1989) The relationship closeness inventory: assessing the closeness of interpersonal relationships. Journal of Personality & Social Psychology57(5): 792–807.
14.
BeverlandMLimEACMorrisonMTerziovskiM (2006) In-store music and consumer–brand relationships: relational transformation following experiences of (mis)fit. Journal of Business Research59(9): 982–989.
15.
BiedenbachG (2012) Brand equity in the business-to-business context: examining the structural composition. Journal of Brand Management19(8): 688–701.
16.
BollenKA (1989) Structural Equations with Latent Variables. New York, Wiley.
17.
BollenKALongJS (1992) Tests for structural equation models. Sociological Methods and Research21(November): 123–131.
18.
BowlbyJ (1979) The Making and Breaking of Affectional Bonds. London: Tavistock.
19.
BowlbyJ (1980) Loss: Sadness and depression. New York: Basic Books.
20.
BoydBKBerghDDKetchenDJJr (2010) Reconsidering the reputation–performance relationship: a resource-based view. Journal of Management36(3): 588–609.
21.
BrownTJDacinPA (1997) The company and the product: corporate associations and consumer product responses. Journal of Marketing61(1): 68–84.
22.
BrownTJDacinPAPittLF (2010) Corporate image and reputation in B2B markets, insights from CI/ARG 2008. Industrial Marketing Management39:709–711.
23.
BrownTJDacinPAPrattMGWhettenDA (2006) Identity, intended image, construed image, and reputation: an interdisciplinary framework and suggested terminology. Journal of the Academy of Marketing Science34(2): 99–106.
24.
ByrneBM (2010) Structural Equation Modeling with AMOS. London: Routledge.
25.
CameronTAJamesMD (1987) Estimating willingness to pay from survey data: an alternative pre-test market evaluation procedure. Journal of Marketing Research24(4): 389–395.
26.
CarrollAB (2000) Ethical challenges for business in the new millennium: corporate social responsibility and models of management morality. Business Ethics Quarterly10(1): 33–42.
27.
CaruanaACohenCKrentlerKA (2006) Corporate reputation and shareholders’ intentions: an attitudinal perspective. Journal of Brand Management13(6): 429–440.
28.
CenfetelliRTBassellierG (2009) Formative measurement in IS research. MIS Quarterly33(4): 689–707.
29.
CetindamarDHusoyK (2007) Corporate social responsibility practices and environmentally responsible behavior: the case of the united nations global compact. Journal of Business Ethics76(2): 163–176.
30.
ChaudhuriAHolbrookMB (2001) The chain effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing65(2): 81–93.
31.
ChenY-MSuY-F (2012) Do country-of-manufacture and country-of-design matter to industrial brand equity?Journal of Business & Industrial Marketing27(1): 57–68.
32.
CordellVV (1997) Consumer knowledge measures as predictors in product evaluation. Psychology & Marketing14(3): 41–260.
33.
CretuAEBrodieRJ (2007) The influence of brand image and company reputation where manufacturers market to small firms: a customer value perspective. Industrial Marketing Management36(2): 230–241.
34.
CristauC (2005) L’attachement à une marque: conjonction de la dépendance et de l’amitié. Revue française du marketing, 207(2): 5–24.
35.
CroninJJTaylorSA (1992) Measuring service quality: a reexamination and extension. Journal of Marketing56(3): 55–68.
36.
Delgado-BallesterEMunuera-AlemanJL (2001) Brand trust in the context of consumer loyalty. European Journal of Marketing35(11/12): 1238–1404.
37.
DrumwrightME (1994) Socially responsible organizational buying: environmental concern as a noneconomic buying criterion. Journal of Marketing58(3): 1–19.
38.
DuSBhattacharyaCBSenS (2007) Reaping relational rewards from corporate social responsibility: the role of competitive positioning. International Journal of Research in Marketing24(3): 224–241.
39.
DwyerRFSchurrPHOhS (1987) Developing buyer–seller relationships. Journal of Marketing51(2): 11–27.
40.
DwyerRFTannerJF (2006) Business Marketing: Connecting strategy, relationships, and learning, 3e édition. New York: McGraw-Hill.
EngelJFBlackwellRDMiniardPW (1990) Consumer Behaviour, 7e édition. Chicago: The Dryden Press.
43.
EschF-RLangnerTSchmittBHGeusP (2006) Are brands forever? How brand knowledge and relationships affect current and future purchases. Journal of Product & Brand Management15(2): 98–105.
44.
FeldwickP (1996) What is brand equity anyway, and how do you measure it?Journal of Market Research Society38: 85−104.
45.
FlynnLRGoldsmithRE (1999) A short, reliable measure of subjective knowledge. Journal of Business Research46(1): 57–66.
46.
FombrunCHShanleyM (1990) What’s in a name? Reputation building and corporate strategy. Academy of Management Journal33(2): 233–258.
FornellC (1992) A national customer satisfaction barometer: the Swedish experience. Journal of Marketing56(1): 6–21.
49.
FornellCJohnsonMDAndersonEWChaJEveritt-BrayantB (1996) The American Customer Satisfaction Index: nature, purpose and findings. Journal of Marketing60(4): 7–29.
50.
FornellCLarckerDF (1981) Evaluating structural equation models with unobservable variables measurement error. Journal of Marketing Research18(1): 39–50.
51.
FournierSMickDG (1999) Rediscovering satisfaction. Journal of Marketing63(4): 5–23.
52.
FombrunCJ (1996) Reputation: Realizing value from the corporate image. Boston, MA: Harvard Business School Press.
53.
GeigenmüllerABettis-OutlandH (2006) Brand equity in B2B services and consequences for trade show industry. Journal of Business & Industrial Marketing27(6): 428–435.
54.
GillilandDIJohnstonWJ (1997) Toward a model of business-to-business marketing communications effects. Industrial Marketing Management26(1): 15–29.
55.
GlynnMS (2010) The moderating effect of brand strength in manufacturer–reseller relationships. Industrial Marketing Management39(8): 1226–1233.
56.
GordonGLCalantoneRJBenedettoAC (1993) Brand equity in the business-to-business sector: an exploratory study. Journal of Product & Brand Management2(3): 4–13.
57.
GregoryJRSextonDE (2005) Hidden wealth in B2B brands. Harvard Business Review85(3): 23.
58.
HaguePNJacksonP (1994) The Power of Industrial Brands. London: McGraw-Hill.
59.
HåkanssonH (1982) International Marketing and Purchasing of Industrial Goods: An interaction approach. New York: John Wiley & Sons.
60.
HartAERosenbergerPJIII (2004) The effect of corporate image in the formation of customer loyalty: an Australian replication. Australasian Marketing Journal12(3): 88–96.
61.
HomburgCFürstA (2005) How organizational complaint handling drives customer loyalty: an analysis of the mechanistic and the organic approach. Journal of Marketing69(3): 95–114.
62.
HomburgCKlarmannMSchmittJ (2010) Brand awareness in business markets: when is it related to firm performance?International Journal of Research in Marketing27(3): 201–212.
63.
HomburgCKoschateNHoyerWD (2005) Do satisfied customers really pay more? A study of the relationship between customer satisfaction and willingness to pay. Journal of Marketing69(2): 84–96.
64.
HsuK-T (2012) The advertising effects of corporate social responsibility on corporate reputation and brand equity: evidence from the life insurance industry in Taiwan. Journal of Business Ethics109: 189–201.
65.
HuLTBentlerPM (1998) Fit indices in covariance structure modeling sensitivity to underparametrized model misspecification. Psychological Methods3(4): 424–453.
66.
HuangC-CYenS-WLiuC-YChangT-P (2014) The relationship among brand equity, customer satisfaction, and brand resonance to repurchase intention of cultural and creative industries in Taiwan. The International Journal of Organizational Innovation6(3): 106–120.
67.
HuttonJG (1997) A study of brand equity in an organizational-buying context. Journal of Product & Brand Management6(6): 428–440.
JacobyJChestnutR (1978) Brand Loyalty Measurement and Management. New York: John Wiley & Sons.
70.
JarvisCBMackenzieSBPodsakoffPM (2003) A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research30(2): 199–218.
71.
JarvisCBMackenzieSBPodsakoffPM (2004) Un examen critique des indicateurs de construit et des erreurs de spécification des modèles de mesure dans la recherche en marketing et en comportement du consommateur. Recherche et Applications en Marketing19(1): 73–97.
72.
JensenBMKlastrupK (2008) Towards a B2B customer-based brand equity model. Journal of Targeting, Measurement and Analysis for Marketing16(2): 122–128.
73.
JohnsonJL (1999) Strategic integration in industrial distribution channels: managing the interfirm relationship as a strategic asset. Journal of the Academy of Marketing Science27(1): 4–18.
74.
JohnsonMDFornellC (1991) A framework for comparing customer satisfaction across individuals and product categories. Journal of Economic Psychology12(2): 267–286.
75.
KapfererJ-N (2004) The New Strategic Brand Management: Creating and sustaining brand equity long term. London: Les Editions d’Organisation.
76.
KapfererJ-N (2012) The New Strategic Brand Management: Advance insights and strategic thinking. London: Les Editions d’Organisation.
77.
KellerKL (1993) Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing27(1): 1–22.
78.
KellerKL (2008) Strategic Brand Management: Building, measuring and managing brand equity, 3e édition. Upper Saddle River, NJ: Pearson/Prentice Hall.
79.
KellerKLLehmannDR (2003) How do brands create value?Marketing ManagementMay/June: 27–31.
80.
KentRJlenCT (1994) Competitive interference effects in consumer memory for advertising: the role of brand familiarity. Journal of Marketing58(3): 97–105.
81.
KotlerPPfoertschW (2006) B2B Brand Management. Berlin & New York: Springer.
82.
KrishnaA (1991) Effect of dealing patterns on consumer perceptions of deal frequency and willingness to pay. Journal of Marketing Research28(4): 441–451.
83.
LacoeuilheJ (2000) L’attachement à la marque: proposition d’une échelle de mesure. Recherche et Applications en Marketing15(4): 61–79.
84.
LacoeuilheJBelaïdS (2007) Quelle(s) mesure(s) pour l’attachement à la marque?Revue Française du Marketing3(213): 7–25.
85.
LaiC-SChiuC-JYangC-FPaiD-C (2010) The effects of corporate social responsibility on brand performance: the mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics95(3): 457–469.
86.
LaneVJacobsonR (1995) Stock market reactions to brand extension announcements: the effects of brand attitude and familiarity. Journal of Marketing59(1): 63–77.
LewellynPG (2002) Corporate reputation: focusing the zeitgeist. Business & Society41(4): 446–455.
91.
LiuAHLeachMPBernhardtKL (2005) Examining customer value perceptions of organizational buyers when sourcing from multiple vendors. Journal of Business Research58(5): 559–568.
92.
LynchJde ChernatonyL (2004) The power of emotion: brand communication in business-to-business markets. Journal of Brand Management11(5): 403–419.
93.
MachleitKAAllenCTMaddenTJ (1993) The mature brand and brand interest: an alternative consequence of ad-evoked affect. Journal of Marketing57(4): 72–82.
94.
MaignanIFerrellOC (2004) Corporate social responsibility and marketing: an integrative framework. Journal of the Academy of Marketing Science32(1): 3–19.
MalavalPBénaroyaC (2005) Marketing Business-to-Business: Du marketing industriel au marketing d’affaires, 3e édition. Paris: Pearson.
97.
McQuistonDH (2004) Successful branding of a commodity product: the case of RAEX LASER Steel. Industrial Marketing Management33(4): 345–354.
98.
McQuittyS (2004) Statistical power and structural equation models in business research. Journal of Business Research57(2): 175–183.
99.
MenonAMenonA (1997) Enviropreneurial marketing strategy: the emergence of corporate environmentalism as market strategy. Journal of Marketing61(1): 51–67.
100.
MöllerKWilsonD (éd.) (1995) Business Marketing: An interaction and network perspective. Boston, MA: Kluwer Academic Publishers.
101.
MorganRMHuntSD (1994) The commitment-trust theory of relationship marketing. Journal of Marketing58(3): 20–38.
102.
MorganRMCrutchfieldTNLaceyR (2000) Patronage and loyalty strategies: understanding the behavioral and attitudinal outcomes of customer retention programs. In Hennig-ThurauTHansenU (éd.), Relationship Marketing. Berlin: Springer, 71–87.
103.
MudambiSDoylePWongV (1997) An exploration of branding in industrial markets. Industrial Marketing Management26(5): 433–446.
104.
MudambiS (2002) Branding importance in business-to-business markets: three buyer clusters. Industrial Marketing Management31(6): 525–533.
105.
NagleTTHoldenRK (2002) The Strategy and Tactics of Pricing: A guide to profitable decision making, 3e édition. Upper Saddle River, NJ: Pearson/Prentice Hall.
106.
NunnallyJC (1978) Psychometric Theory, 2e édition. New York: McGraw-Hill.
107.
OliverRL (1981) Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing57(3): 25–48.
108.
OliverRL (1996) Satisfaction: A behavioral perspective on the consumer. New York: Irwin/McGraw-Hill.
109.
OliverRL (1999) Whence consumer loyalty?Journal of Marketing63(Special Issue): 33–44.
110.
PalmatierRWDantRPGrewalDEvansKR (2006) Factors influencing the effectiveness of relationship marketing: a meta-analysis. Journal of Marketing70(4): 136–153.
111.
PappuRQuesterP (2006) Does customer satisfaction lead to improved brand equity?Journal of Product & Brand Management15(1): 4–14.
112.
ParkCWMothersbaughDLFeickL (1994) Consumer knowledge assessment. Journal of Consumer Research21(1): 71–82.
113.
PerssonN (2010) An exploratory investigation of the elements of B2B brand image and its relationship to price premium. Industrial Marketing Management39(8): 1269–1277.
114.
PonziLJFombrunCJGardbergNA (2011) RepTrak™ pulse: conceptualizing and validating a short-form measure of corporate reputation. Corporate Reputation Review14: 15–35.
115.
PorterMEvan der LindeC (1995) Green and competitive: ending the stalemate. Harvard Business Review73(5): 120–134.
116.
PreacherKJHayesAF (2004) SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods36(4): 717–731.
117.
SalernoA (2001) Une étude empirique des relations entre personnalisation, proximité dyadique et identité de clientèle. Recherche et Applications en Marketing16(4): 25–46.
118.
SelnesF (1998) Antecedents and consequences of trust and satisfaction in buyer–seller relationships. European Journal of Marketing32(3/4): 305–322.
119.
SethuramanRColeC (1999) Factors influencing the price premium that consumers pay for national brands over store brands. Journal of Product & Brand Management8(4): 340–351.
120.
SteenkampJ-BEMvan TrijpHC (1991) The use of LISREL in validating marketing constructs. International Journal of Research in Marketing8(4): 283–299.
121.
SrivastavaRKShockerAD (1991) Brand Equity: A perspective on its meaning and measurement. Cambridge, MA: Marketing Science Institute.
122.
TaylorSACeluchHGoodwinS (2004) The importance of brand equity to customer loyalty. Journal of Product & Brand Management13(4): 217–227.
123.
TaylorSAHunterGLLindbergDL (2007) Understanding (customer-based) brand equity in financial services. Journal of Services Marketing21(4): 241-252.
124.
ThomsonMMacInnisDJParkWC (2005) Les liens attachants: mesurer la force de l’attachement émotionnel des consommateurs à la marque. Recherche et Applications en Marketing20(1): 79–98.
125.
Van RielACRPahud de MortangesCStreukensS (2005) Marketing antecedents of industrial brand equity: an empirical investigation in specialty chemicals. Industrial Marketing Management34(8): 841–847.
126.
WalleyKCustancePTaylorSLindgreenAHingleyM (2007) The importance of brand in the industrial purchase decision: a case study of the UK tractor market. Journal of Business & Industrial Marketing22(6): 383–393.
127.
WalshGBeattySE (2007) Customer-based corporate reputation of a service firm: scale development and validation. Journal of the Academy of Marketing Science35(1): 127–143.
128.
WalshGDinnieKWiedmannK-P (2006) How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing20(6): 412–420.
129.
WebsterFEJrKellerKL (2004) A roadmap for branding in industrial markets. Journal of Brand Management11(5): 388–402.
130.
YooBDonthuN (2001) Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research52(2): 1–14.
131.
ZhaoXLynchJrJGetChenQ (2011) Reconsidérer Baron et Kenny: mythes et vérités à propos de l’analyse de médiation. Recherche et Application en Marketing26(1): 81–95.