This study examined the development and dynamics of trust in project teams and explored the relation with cooperation, monitoring and team performance. Two types of teams were distinguished at the start of the projects: low prior social-capital teams (teams composed of members that have no previous history in working together and are not acquainted or friends with one another); high prior social-capital teams (teams composed of members that have worked together previously, are acquainted or friends with each other). A longitudinal approach provided an opportunity to study trust dynamics in the course of the projects. Data from 79 project-research teams (315 master's students) was collected longitudinally, with measurement moments at the beginning, middle and end of the project. Independent team performance ratings were obtained for each team. Significant differences were found in relation to trust-building between high and low prior social-capital teams. High prior social-capital teams reported systematically higher levels of trust than low prior social-capital teams throughout the project. These differences had implications for the level of monitoring, cooperation and team performance.
Cette étude examine le développement et la dynamique de la confiance au sein d'équipes de projets et explore les relations entre la coopération, le monitoring et la performance des équipes. On a distingué, en tout début de projet, deux types d'équipes: celles à faible capital social de départ — c'est-à-dire des équipes composées de membres n'ayant aucun passé commun de collaboration, ne se connaissant pas, et n'ayant aucun lien d'amitié; et celles à capital social de départ élevé — c'est-à-dire des équipes composées de membres ayant travaillé ensemble auparavant, se connaissant, ou encore, ayant des liens d'amitié. Une étude longitudinale a permis d'étudier la dynamique de la confiance tout au long des projets. Les données provenant de 79 équipes de recherche (315 étudiants de Master) ont été collectées longitudinalement et des mesures ont été effectuées en début, milieu et fin de projets. On a ensuite procédé au classement des équipes en fonction de leurs performances. Des différences significatives quant à la construction de la confiance ont été relevées entre équipes à faible capital social de départ et équipes à capital social de départ élevé. Tout au long du projet, on a relevé un niveau de confiance systématiquement supérieur pour les équipes à capital social de départ élevé. Les différences constatées ont eu des implications au niveau du monitoring, de la coopération et de la performance des équipes.
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