The effect of employee affective and cognitive trust in leadership on organisational citizenship behaviour and organisational commitment: Meta-analytic findings and implications for trust research

Abstract

Trust is a contemporary topic, as society is losing trust in prominent institutions. Understanding trust in the workplace is critical, yet, a consensus around trust as unidimensional or multidimensional has not emerged in the literature. Some measure trust globally, while others measure its dimensions. This article builds on organisational trust research by exploring the relationships between a model of trust multidimensionality and organisational citizenship behaviour, organisational commitment and its facets. Findings from this meta-analysis of 11 studies indicated that trust dimensions have different strengths of relationship with organisational citizenship behaviour and commitment. Although the number of studies included is small, similar meta-analyses are considered valuable and worth exploring for the purpose of theory development. In the context of inconsistent trust definition and measurement, these findings support confirmation that trust is a multidimensional construct.

JEL Classification: L2

Keywords

Leadership organisational citizenship behaviour organisational commitment trust dimensions trust measurement

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