Cultural Fragmentation as a Barrier to Interagency Collaboration: A Qualitative Examination of Texas Law Enforcement Officers’ Perceptions

Abstract

Public management scholars have long speculated on the importance of interagency collaboration among public agencies in the delivery of public services. This study examines barriers to public interagency collaboration in the area of public safety. Interjurisdictional collaboration among law enforcement agencies at all levels has become emblematic of “new governance” models for enhanced public safety delivery. However, such collaborative efforts encounter many challenges. The purpose of this research is to examine the ways in which cultural fragmentation among law enforcement officials constrain interagency collaboration. This study collected information from 45 law enforcement officers and command personnel from 18 different local, state, and federal law enforcement agencies in a large metropolitan area in Texas. Data were gathered through in-depth interviews and focus groups. Analysis of the data revealed three potential dimensions of cultural fragmentation that impede collaborative efforts between agencies and departments: the agency-type dimension, the rank-segment dimension, and the leadership style dimension. Implications for practice and future research are discussed as well.

Keywords

public management culture street-level bureaucrats law enforcement interagency collaboration partnership public safety qualitative studies

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