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Abstract

Information services have always been under constant pressure to prove the value of their staff, services and existence to management. The key to success lies in the ability to predict, manage, and exploit change in all areas of work, with change management emerging as a key extended skill which must be to added to any information professional’s repertoire. Points to some of the pitfalls that exist in managing change, particularly bandwagons and the importance of political, communication and strategic skills as well as core information and technology competencies. Despite the tendency for information technology (IT) and finance and marketing departments to dominate boardroom thinking, the library and information sector still has the opportunity to take control of organizational information strategies, coordinate and drive the technologies and promote business use and benefits.

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Information warriors in the 21st century: managing change for information services

Abstract

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