Abstract
This study applied an output-oriented variable returns-to-scale (VRS) data envelopment analysis (DEA) technique to New York City (NYC) agencies to illustrate its usefulness in assessing and estimating organizational efficiency with respect to workforce diversity. Financial, personnel, and labor inputs of 38 agencies were analyzed in relation to the level of workforce diversity achieved by each decision-making unit (DMU). The Simpson index of diversity (D = 1 − Σ
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