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Research article

First published 2024-12

Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

Tingting Jiang, Qian Guo, Yuhan Wei [...]

Journal of Information Science

Open access

Research article

First published 2025-1

Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis

Raquel Meneses, Carlos Brito, Bárbara Lopes [...]

Tourism and Hospitality Research

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Research article

First published 2025

A study on the evaluation of University Library Service Quality using the Kano model

Younghee Noh

Journal of Librarianship and Information Science

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Research article

First published 2021-04-12

Using fuzzy set qualitative comparative analysis for evaluating the effectiveness of relationship marketing and innovation in 3D printing medical market

Cheng-Feng Cheng, Ta-Cheng Chen

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2025

Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents

Yunfan He, Lei Ye, Xinran He [...]

DIGITAL HEALTH

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Research article

First published 2023-01-05

Research on user satisfaction of sports and healthcare integration system in post-pandemic era

Shan Hu, Jialin Han, Lingda Rong [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2021-06-21

A sentiment analysis of the influence of service attributes on consumer satisfaction

Man Wang, Jia Zhou, Huazhi Lin

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2024-10

Users’ Satisfaction Regarding Continuance Intention of Subscription Video-on-Demand Platforms for Watching Football Matches: A Stimulus-Organism-Response Perspective

Bintang Samudro, Muhammad Halim Susilo, Muhammad Rafli Armadito [...]

Sage Open

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Research article

First published 2025-8

Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Ogagaoghene Uzezi Idhalama, Elisha Ondieki Makori, John Otieno Oredo

Alexandria: The Journal of National and International Library and Information Issues

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Article commentary

First published 2024-12

Evaluating conversational technologies: Beyond satisfaction ratings

Oluwabusayo Adeniyi

Discourse & Communication

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