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Retricted access

Research article

First published 2016-5

Trust Recovery Following a Double Deviation

Kenny Basso, Cristiane Pizzutti

Journal of Service Research

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Research article

First published 2018-2

The Role of Regulation and Financial Compensation on Trust Recovery

Lisiane Santos Gasparotto, Natália Araujo Pacheco, Kenny Basso [...]

Australasian Marketing Journal

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Research article

First published 2023-9

The Effects of Individual Differences in Working Memory on Trust Recovery

Connie Ku, Richard Pak

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2010-5

How Implicit Beliefs Influence Trust Recovery

Michael P. Haselhuhn, Maurice E. Schweitzer, Alison M. Wood

Psychological Science

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Research article

First published 2021-06

Landscapes of Trust: An Investigation of Posthurricane Engagement and Recovery

Darien Alexander Williams, Fayola Jacobs

Environmental Justice

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Research article

First published 2025-12

The Effects of Renqing Repair on Trust Recovery: A Cross-Cultural Study

Annie Peng Cui, Christopher A. Nelson, Xinchun Wang [...]

Journal of International Marketing

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Research article

First published 2008-02

Exploring Customer Loyalty Following Service Recovery

Tom DeWitt, Doan T. Nguyen, Roger Marshall

Journal of Service Research

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Research article

First published 2005-11

Modeling Roles of Service Recovery Strategy: A Relationship-Focused View

Chihyung Ok, Ki-Joon Back, Carol W. Shanklin

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2025-1

True or False? The Impact of Health-Oriented Leadership on Work Engagement in the Hotel Industry

Yao Han, Rosmah Mohamed

Sage Open

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Research article

First published 2016-3

Fully Automated Driving

William Payre, Julien Cestac, Patricia Delhomme

Human Factors: The Journal of the Human Factors and Ergonomics Society

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